Customer Service Sales Resume Examples

Crafting a stellar resume for a customer service sales position can feel like trying to make a sale on a pitch-black night. Your challenges may include showcasing your diverse skills, highlighting measurable achievements, and tailoring your experiences to stand out in a crowded job market. Many resumes become too generic, failing to capture the essence of your customer-centric talents. You might miss key details that demonstrate your knack for resolving conflicts or boosting sales. Here, you'll learn how to illuminate your resume so that hiring managers can see your value at first glance.

Choosing the right resume template is crucial. It can make a world of difference in presenting your professional story effectively. A well-structured template ensures that your skills stand out, your experiences are easy to follow, and your achievements are highlighted.

We offer more than 700 resume examples to help you write a resume that wins interviews. Explore these options to create a resume that propels your customer service sales career forward!

What to focus on when writing your customer service sales resume

A customer service sales resume should clearly show your ability to help customers while driving sales. It should highlight your skills in communication, problem-solving, and teamwork. List previous experiences where you excelled in meeting customer needs and hitting sales targets. For a stronger impact, mention trackable achievements, certifications, customer satisfaction scores, and any relevant training.

• Increased sales by X% through effective customer relationship management
• Consistently received high customer satisfaction ratings
• Completed sales training programs related to customer service
• Awarded ‘Employee of the Month’ for exceptional service and sales performance

Must have information on your customer service sales resume

Crafting an effective customer service sales resume is crucial for showcasing your skills and experience. Ensure your resume stands out with these must-have sections:

• Contact Information
• Professional Summary
• Key Skills
• Work Experience
• Education
• Certifications

Additional sections such as Achievements or Honors can further highlight your qualifications. Including these can help your resume shine and grab an employer's attention.

Which resume format to choose

When crafting a customer service sales resume, a reverse-chronological format is best given your industry and emphasis on past roles and achievements. For fonts, consider using Rubik or Montserrat as more modern alternatives to Arial and Times New Roman since they give a fresh, professional look. Always save your resume as a PDF to ensure formatting stays consistent across devices. Keep your margins at 1 inch on all sides to maintain readability.

Proper section headings help Applicant Tracking Systems (ATS) read your resume correctly, increasing your chances of getting noticed. Typical sections your customer service sales resume should include are:

• Contact Information
• Summary or Objective
• Work Experience
• Skills
• Education
• Certifications
• Awards
• References

Resume Mentor's free resume builder takes care of all these details for you.

How to write a quantifiable resume experience section

Writing the experience section of your customer service sales resume can be a straightforward task if you follow a few important guidelines. First, list your experiences in reverse chronological order, starting with the most recent job and working backward. Typically, it's a good idea to go back 10-15 years in your career history. Only include job titles relevant to customer service and sales. This helps to keep your resume focused and relevant, making it easier for hiring managers to see your qualifications.

Tailored resumes stand out. Adjust your resume for each job application by highlighting the skills and experiences that match the job description. Action words such as "increased," "improved," "resolved," and "achieved" are particularly strong as they demonstrate your impact and contributions.

This example is weak for several reasons. It lacks specific details and numbers, making it hard to assess your contributions and success. General phrases like "Helping customers" and "Selling products" don’t show your value to potential employers.

Here's a more effective example:

This second example is far superior. It provides specific achievements with quantifiable results, showcasing your direct impact on the company. Phrases like "Improved customer satisfaction scores by 25%" and "Exceeded sales targets by 35%" are clear indicators of your success. These bullet points make it easy for a hiring manager to see your value quickly.

Customer service sales resume experience examples

Ready to dive into the ocean of opportunities within customer service sales? Let's make your resume reel in success with a splash of creativity and a boatload of professionalism here!

Achievement-focused

Highlight your major achievements related to customer service sales. Shine a light on what sets you apart and how you made a positive impact.

Skills-focused

Emphasize the critical skills you have honed that are essential to excelling in customer service sales.

Responsibility-focused

Showcase your responsibilities in your customer service sales role to highlight your ability to manage tasks and deliver results.

Project-focused

Detail specific projects you managed, emphasizing your role and the outcomes of these initiatives.

Result-focused

Focus on the measurable results you have achieved in your customer service sales role.

Industry-Specific Focus

If you've worked in a niche industry, tailor your experience to show your expertise.

Problem-Solving focused

Illustrate your ability to tackle challenges and provide effective solutions in customer service sales.

Innovation-focused

Highlight instances where you introduced innovative practices or ideas that made a significant impact.

Leadership-focused

Demonstrate your leadership capabilities in guiding teams or initiatives within customer service sales.

Customer-focused

Emphasize your dedication to providing exceptional customer service and building strong client relationships.

Growth-focused

Focus on your contributions to organizational or departmental growth within customer service sales.

Efficiency-focused

Showcase how you've contributed to making processes more efficient and streamlined in customer service sales.

Technology-focused

Relate your experience working with technology tools and platforms within customer service sales.

Collaboration-focused

Highlight your ability to work effectively with others to achieve common goals in customer service sales.

Training and Development focused

Showcase your experience in training and developing others in the field of customer service sales.

Write your customer service sales resume summary section

When writing your resume summary section for a customer service sales role, keep it short and focused. This is your chance to highlight your key skills and experiences that make you a good fit for the job. Use simple language that anyone can understand. Think about the core strengths and achievements that set you apart. Now, let's look at how you can describe yourself in a resume summary.

You should portray yourself as a dedicated, skilled professional who delivers results. Mention years of experience, special skills, and any significant achievements. Use action words and quantify your successes whenever possible. This helps to create a clear picture of your capabilities and dedication.

A resume summary is different from a resume objective or profile. A summary provides a snapshot of your qualifications and career hopes, focusing on your past achievements. A resume objective states what you aim to achieve in the role and is usually more forward-looking. A resume profile is quite similar to a summary but often more detailed. A summary of qualifications lists specific skills and qualifications, often in bullet point form.

This summary is bad because it’s vague and lacks specifics. The phrases are too general, and the achievements are not clear. It doesn’t give the reader confidence in the candidate’s abilities and leaves too many questions unanswered.

This summary is outstanding because it highlights specific achievements and key skills. It uses clear, concise language and quantifies successes. The reader immediately understands the candidate’s strengths and areas of expertise. This approach makes the candidate seem highly competent and ready to contribute to the company’s success.

Listing your customer service sales skills on your resume

When writing your skills section for a customer service sales resume, consider how to best present your strengths and qualifications. Skills can be listed as a standalone section to highlight specific abilities directly, or they can be incorporated into other sections like your experience and summary to show practical application in past roles.

Strengths and soft skills are personal attributes that enhance your relationships, job performance, and workplace interactions. These could include communication, empathy, and teamwork. Hard skills, on the other hand, are specific, teachable abilities or knowledge sets, such as proficiency in CRM software or sales techniques.

Incorporating your skills and strengths into your resume can also make them powerful keywords that help you get noticed by automated screening systems and hiring managers. Keywords are essential because they match the specific skills and qualifications that employers are looking for.

This standalone skills section is strong because it clearly lists your capabilities in a straightforward manner, making it easy for recruiters to quickly see your relevant skills. Each skill is specific to the customer service sales field, and they reflect both hard and soft skills that employers typically seek.

Best hard skills to feature on your customer service sales resume

Hard skills for a customer service sales role should reflect specific technical abilities and knowledge required in the field. They should communicate your proficiency and experience in handling various tasks related to customer service and sales.

Best soft skills to feature on your customer service sales resume

Soft skills for a customer service sales role should highlight your personal attributes and interpersonal skills. They should communicate your ability to interact effectively with customers and work well within a team.

How to include your education on your resume

The education section is an important part of your customer service sales resume. It should be tailored to the job you're applying for, so irrelevant education doesn’t belong. Including details commonly found in the education section, such as your GPA or cum laude distinction, can make your resume stand out.

List your degree clearly, specifying the institution, location, and dates attended. If your GPA is impressive, you can add it, but if it’s lower than 3.0, it's best to leave it out. Mention any honors like cum laude to show your achievements. Here’s a bad example, followed by an outstanding one:

This example is bad because the degree is irrelevant to customer service sales, and a low GPA is listed. It includes unnecessary details, making it less professional.

This example is good because it highlights a relevant degree for customer service sales, offers a high GPA, and omits unnecessary details. Tailoring your education section this way can help you stand out.

How to include customer service sales certificates on your resume

Including a certificates section in your customer service sales resume is vital. Certificates showcase your commitment to learning and highlight specific skills or knowledge areas. Ensure this section stands out by following a few simple steps. List the name of each certificate clearly. Include the date you received it. Add the issuing organization to show its credibility. As an extra tip, you can even put key certificates in the header for immediate visibility. For example, write "Certified Customer Service Professional (CCSP), XYZ Institute, 2021" right under your name.

Here is how a well-crafted certificate section would appear:

This example is good because it lists relevant certifications that relate directly to customer service and sales. It shows commitment to professional growth and adds credibility. It is also simple and easy to read, making it more likely that hiring managers will notice these achievements.

Extra sections to include in your customer service sales resume

When crafting a customer service sales resume, it's crucial to showcase not just your work experience but also the additional qualities that make you a well-rounded candidate. Highlight these sections to enrich your profile and stand out in the competitive job market.

• language section — Indicate your proficiency in multiple languages to show your ability to communicate with a diverse customer base. This improves your capability to cater to different client needs and potentially expands the market you can serve.

• hobbies and interests section — Include hobbies and interests to give insight into your personality and how you manage work-life balance. This can also demonstrate relevant skills, such as teamwork or problem-solving, that are applicable to customer service roles.

• volunteer work section — List volunteer experiences to reflect your commitment to community and altruistic nature. This suggests strong interpersonal skills and a willingness to go the extra mile, both desirable traits in customer service.

• books section — Mention books you've read that are relevant to customer service or sales to showcase your ongoing education and passion for the field. This demonstrates your initiative to improve your skills and stay informed about industry trends.

Incorporating these sections thoughtfully can create a more dynamic and compelling resume, making you a stronger candidate for customer service sales positions.

Pair your customer service sales resume with a cover letter

A cover letter is a document that accompanies your resume when applying for a job. It provides a brief introduction about you and explains why you are a strong candidate for the position. A well-crafted cover letter can help you stand out by highlighting your most relevant skills and experiences, making a compelling case for your suitability for the role.

For a customer service sales position, your cover letter should focus on your ability to handle customer inquiries, resolve complaints, and close sales. Emphasize your communication skills, your track record in meeting sales targets, and your ability to build positive relationships with customers. Mention any specific achievements or experiences that demonstrate your proficiency in these areas.

Start creating your cover letter with Resume Mentor's cover letter builder. It's user-friendly and makes it easy to export your document as a PDF, preserving its content and format. Start building your winning cover letter today!