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Customer Success Manager Resume Examples

By Silvia Angeloro

Jul 18, 2024

|

12 min read

"Create a winning customer success manager resume by highlighting your skills, achievements, and experiences. Ensure your resume is a hit with every hiring manager by showcasing how you can help customers succeed."

4.70 Average rating

Rated by 348 people

Software Client Success Manager

E-commerce Customer Success Manager

Financial Services Customer Success Manager

Healthcare Customer Success Manager

Start-Up Client Success Leader

Tech Support Customer Success Manager

SaaS Customer Success Manager

Enterprise Client Success Manager

Consumer Goods Customer Success Leader

Global Customer Success Strategist

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Software Client Success Manager resume sample

When applying for this role, focus on any experience you have with software implementations or project management. Highlight your technical knowledge and ability to quickly learn new systems. Customer training and support skills are essential, so provide examples of how you've successfully guided clients through complex software setups. If you've completed any relevant certifications, such as project management or user experience, include them. Finally, use clear metrics to demonstrate how your contributions improved client satisfaction or reduced onboarding time, showing your impact on client success.

Elijah Brown
Software Client Success Manager
+1-(234)-555-1234
info@resumementor.com
Philadelphia, Pennsylvania
Profile
Dedicated Client Success Manager with over 5 years in software solutions. Proven track record in upselling services, enhancing client retention by 30%, and thriving in technical environments. Eager to leverage CRM expertise and best practices for client success.
Skills
Experience
Client Success Manager
Remote
Salesforce
  • Managed a portfolio of over 50 high-value clients, increasing retention rates by 30% through strategic relationship building.
  • Onboarded 20 new clients monthly by delivering customized software training sessions, enhancing initial adoption and satisfaction scores by 20%.
  • Collaborated with cross-functional teams to address client issues, achieving a 95% resolution rate within 48 hours.
  • Conducted quarterly business reviews with clients, providing actionable insights to align software solutions with client objectives.
  • Maintained consistent client feedback loops to inform product development teams, resulting in enhanced product features and user experiences.
  • Identified upsell opportunities, increasing additional service adoption by 25%, resulting in higher client value.
Customer Success Specialist
Remote
Twilio
  • Spearheaded the integration of client feedback into product updates, improving user satisfaction ratings by 15%.
  • Supported over 100 clients by implementing success plans resulting in a 40% increase in software utilization rates.
  • Proactively identified and resolved customer issues, reducing churn rates by 25% within the first year.
  • Conducted strategic consultations, enabling clients to fully understand and employ complex software capabilities to drive business success.
  • Fostered partnerships with the sales team for successful client renewals and expansions, resulting in a 20% increase in revenue.
Technical Account Manager
Philadelphia, Pennsylvania
Zendesk
  • Developed technical strategies for over 75 clients to optimize software usage, boosting overall efficiency by 18%.
  • Delivered personalized training that improved new user competency levels by 30%, facilitating smoother software deployment.
  • Drove client retention activities that resulted in achieving a 92% client renewal rate year-on-year.
  • Liaised with development teams to ensure seamless implementations of client-requested functionalities, enhancing user experience.
Sales Engineer
Philadelphia, Pennsylvania
Microsoft
  • Collaborated with sales and product teams to deliver tailored product demonstrations, leading to a 25% increase in sales conversion rates.
  • Analyzed complex technical issues, providing clients with effective solutions and contributing to a 95% satisfaction score.
  • Played a key role in supporting eight large accounts, ensuring connectivity and operational uptime.
  • Structured strategic plans to enhance client support services across regional timelines, increasing efficiency and client retention.
Education
Master of Business Administration
Philadelphia, Pennsylvania
Temple University
Bachelor of Science in Information Technology
Philadelphia, Pennsylvania
Drexel University
Key Achievements
Client Retention Excellence
Achieved a 30% increase in client retention by formulating effective success strategies and regular engagement.
Outstanding Training Delivery
Delivered client training sessions that consistently improved user adoption rates by over 20%.
Key Achievements
Revenue Growth Contributor
Generated over a 25% increase in revenues by identifying and pursuing upselling opportunities with existing clients.
Customer Satisfaction Award
Recognized for maintaining a 95% customer satisfaction rate through effective issue resolution and client alignment.
Interests
Technology Innovation
Driven to keep abreast of the latest software trends and leverage innovative solutions in client strategies.
Traveling
Enthusiastic about exploring new cultures and gaining diverse perspectives through travel experiences.
Reading
Avid reader of business and technology books, finding new insights to apply in client management.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Certifications
Certified Customer Success Manager (CCSM) Level 2
In-depth training on customer success methodologies by SuccessHACKER.
Technical Support Fundamentals
Google IT Support Professional Certificate offered by Google.

E-commerce Customer Success Manager resume sample

When applying for this role, focus on any previous experience in e-commerce or online retail environments. Highlight your ability to analyze customer data and improve user experience. Strong problem-solving and multitasking abilities are essential, so provide specific examples of how you've tackled customer issues effectively. If you've completed courses such as 'E-commerce Strategy' or 'Data Analytics for marketers', mention these to demonstrate your knowledge. Use the 'skill-action-result' format to showcase how your contributions have improved customer satisfaction and retention rates in past positions.

Violet Rodriguez
E-commerce Customer Success Manager
+1-(234)-555-1234
info@resumementor.com
Denver, Colorado
Professional Summary
Over 8 years of experience in e-commerce customer success management with a proven track record of enhancing client retention by 20% and driving revenue growth of $400,000 annually. Strong expertise in e-commerce solutions, digital marketing, and CRM tools to deliver outstanding customer satisfaction.
Skills
Experience
E-commerce Manager
San Francisco, CA
Shopify
  • Led a team to increase customer engagement by 35% over one year, through personalized support and strategic client outreach.
  • Developed onboarding materials that reduced customer churn by 20%, resulting in increased client retention and satisfaction.
  • Collaborated with product team to implement customer-requested features, improving platform usability and increasing user lifetime value.
  • Oversaw a portfolio of high-profile clients, consistently achieving an average NPS score above 9.0 each quarter.
  • Utilized CRM and analytics tools to perform customer health checks, identifying upsell opportunities that increased revenue by $400,000 annually.
  • Proactively addressed potential user issues, improving operational efficiency and ensuring a 98% positive client feedback rate.
Customer Success Specialist
Austin, TX
BigCommerce
  • Provided expert consultations which resulted in a 45% increase in product adoption across varied client bases.
  • Spearheaded client onboarding initiatives, reducing initial setup times by 25% within the first 6 months.
  • Conducted over 150 quarterly business reviews each year, highlighting value and driving a 95% renewal rate.
  • Trained and mentored junior team members, resulting in improved service response times and increased team reliability.
  • Managed high-touch accounts, ensuring users fully utilized platforms, achieving a 97% satisfaction rate among top clients.
Account Manager
Los Angeles, CA
Magento
  • Built strong client relationships that led to a notable 35% growth in repeat business.
  • Analyzed customer data and successfully identified improvement opportunities, boosting overall client success metrics by 15%.
  • Efficiently managed 50+ client accounts simultaneously, maintaining outstanding levels of customer service and satisfaction.
  • Provided in-depth training and support to clients on platform features, enhancing user proficiency and engagement.
E-commerce Consultant
Remote
WooCommerce
  • Designed tailored e-commerce strategies that increased client sales by an average 40% within six months.
  • Led workshops and webinars educating clients on best practices, helping over 100 companies enhance their digital sales strategies.
  • Collaborated closely with technical teams to resolve issues quickly, ensuring a positive experience for all users.
Education
Master of Business Administration
Boulder, CO
University of Colorado Boulder
Bachelor of Science in Marketing
Denver, CO
University of Denver
Key Achievements
Increased Client Retention
Implemented strategic onboarding and engagement practices, leading to a 20% increase in client retention over one year.
Boosted Customer Satisfaction Levels
Achieved a customer satisfaction score above 9.0, by enhancing support systems and improving product feedback loops.
Key Achievements
Revenue Growth from Upselling
Identified and executed upsell opportunities in collaboration with sales team, resulting in a $400,000 revenue growth annually.
Enhanced E-commerce Platform Usability
Contributed to platform feature development based on client feedback, resulting in 35% better user engagement rates.
Interests
Technological Innovations in E-commerce
Deep interest in emerging technologies that transform e-commerce experience, constantly exploring new solutions for optimization.
Online Learning
Committed to lifelong learning, regularly participating in online courses to expand my understanding of marketing and technology.
Travel
Passionate about exploring diverse cultures and experiences, enriching personal growth and global awareness.
Languages
English
(
Native
)
Spanish
(
Proficient
)
Courses
E-commerce Data Analysis Masterclass
Online certification provided by Coursera focusing on advanced data analysis techniques for e-commerce platforms.
Customer Success Management Certification
Certified through SuccessHacker, offering key insights into optimizing client relationships and maximizing success.

Financial Services Customer Success Manager resume sample

When applying for a role in financial services, it's important to highlight any previous experience in finance or client management. Showcase your analytical skills and ability to interpret financial data. Mention any relevant certifications like 'Certified Financial Planner' or 'Financial Analysis' courses, detailing the duration to demonstrate your commitment. Include specific examples of how you've improved client satisfaction or retention rates. Utilize a 'skill-action-result' format to clearly illustrate your contributions and how they positively impacted your previous employers.

Henry Jackson
Financial Services Customer Success Manager
+1-(234)-555-1234
info@resumementor.com
San Jose, California
Professional Summary
Passionate Customer Success Manager with over 3 years in financial services. Skilled in CRM, Excel, and driving customer retention, including achieving 30% revenue growth by optimizing client relations.
Experience
Senior Customer Success Manager
San Jose, California
Charles Schwab
  • Led a team to increase client engagement by 40%, resulting in a significant boost in customer satisfaction scores.
  • Developed and implemented a new client onboarding process, decreasing setup time by 25% while enhancing the experience.
  • Grew client portfolio by 30% through strategic upselling and cross-selling initiatives, enhancing company revenue streams.
  • Executed over 500 client interactions annually, leading to increased retention rates and long-lasting client relationships.
  • Collaborated with cross-functional teams to address client feedback, achieving a 20% reduction in support request resolution time.
  • Presented quarterly performance reports to clients, highlighting key insights and value, improving client appreciation for services.
Customer Success Consultant
San Francisco, California
Morgan Stanley
  • Managed 200+ client accounts, fostering relationships and maintaining a 98% client retention rate over two years.
  • Proactively identified and addressed potential up-sell opportunities, contributing to a 15% increase in client revenue.
  • Facilitated monthly webinars for clients, increasing product usage by 20% and enhancing user knowledge.
  • Resolved client concerns promptly, receiving commendations for responsive communication and personalized support.
  • Spearheaded a client feedback initiative, resulting in actionable insights and improved service offerings.
Account Manager
Los Angeles, California
Fidelity Investments
  • Oversaw a diverse portfolio of clients, achieving a 10% year-over-year growth in managed accounts.
  • Streamlined the client communication process, reducing response times by 30% and enhancing client satisfaction.
  • Coordinated with product teams to tailor solutions, increasing product affinity and adoption by 15%.
  • Designed and delivered custom client presentations, demonstrating product value and increasing client understanding.
Financial Services Associate
San Diego, California
Wells Fargo
  • Supported clients in understanding financial products, resulting in a 5% upsell rate through educational initiatives.
  • Managed client inquiries and provided resolutions, achieving a satisfaction rating of 95% over a year.
  • Contributed to a team project to improve client documentation processes, reducing errors by 15% in a quarter.
  • Assisted in sales campaigns, generating an increase in new client accounts by 12% over six months.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Key Achievements
Client Engagement Strategy
Implemented an engagement strategy that increased client satisfaction scores by 30% in a year.
Onboarding Process Overhaul
Streamlined client onboarding, reducing time by 25% and improving the experience.
Revenue Growth Initiative
Successfully drove a 30% revenue boost through strategic upselling and client relationship building.
Cross-Functional Collaboration
Improved service offerings by implementing client feedback with cross-functional teams, reducing support times by 20%.
Skills
Education
Master of Business Administration
Berkeley, California
University of California, Berkeley
Bachelor of Science in Finance
San Jose, California
San Jose State University
Certifications
Certified Customer Success Manager
Gain valuable strategies in customer success management from SuccessCoaching.
Advanced Financial Services Training
Enhance financial services expertise through Udemy's comprehensive course.
Interests
Investment Strategy
Exploring innovative investment strategies and financial services to optimize client portfolios.
Technology Integration
Passionate about integrating technology to improve efficiency and customer service in financial solutions.
Data Analytics
Interested in leveraging data analytics to uncover insights and drive business efficiencies.

Healthcare Customer Success Manager resume sample

When applying for this role, it's essential to highlight your experience in healthcare settings or with health technology platforms. Showcase your ability to build strong relationships with clients, as this directly impacts patient satisfaction. Mention any relevant certifications, such as 'Healthcare Management' or 'Patient Experience', along with their duration. Provide concrete examples where your actions improved patient outcomes or streamlined processes, using a 'skill-action-result' format. Focus on your problem-solving abilities to demonstrate your commitment to enhancing client experiences and overall service delivery.

Sebastian Martin
Healthcare Customer Success Manager
+1-(234)-555-1234
info@resumementor.com
Philadelphia, Pennsylvania
Summary
Dedicated Customer Success Manager with over 3 years of experience transforming healthcare relationships using CRM tools. Achieved 20% growth in client satisfaction by optimizing client engagement strategies and ensuring seamless integration of services.
Work Experience
Senior Customer Success Manager
Remote
Cerner Corporation
  • Led a team to boost client satisfaction rates by 20% through enhanced customer onboarding and data-driven insights.
  • Implemented CRM tools to consolidate client communications, improving response time by 40% and increasing client engagement.
  • Collaborated with cross-departmental teams to identify product enhancements, resulting in a 15% increase in customer adoption.
  • Conducted quarterly business reviews, driving an upsell rate increase of 25% among existing healthcare clients.
  • Developed training programs for customer success teams, reducing employee onboarding time by 30% on average.
  • Partnered with product teams to advocate for user-friendly updates, resulting in a 10% reduction in support inquiries.
Customer Account Manager
Remote
Epic Systems Corporation
  • Managed a portfolio of over 50 healthcare clients, achieving a client retention rate of 95%.
  • Streamlined the onboarding process, allowing for a 35% decrease in time to launch for new clients.
  • Utilized customer health metrics to proactively identify and address issues, improving net promoter scores by 10%.
  • Facilitated interdepartmental workshops to better align product updates with customer needs.
  • Developed strategic customer success plans, resulting in a 30% increase in annual contract value.
Healthcare Client Relations Manager
Philadelphia, Pennsylvania
McKesson Corporation
  • Strengthened client relationships by conducting regular reviews, achieving a 98% client satisfaction rating.
  • Pioneered a quarterly satisfaction survey, leading to a 20% improvement in service quality.
  • Orchestrated client engagement strategies that contributed to a 15% rise in client referrals.
  • Partnered with the sales team to identify and secure growth opportunities, enhancing revenue by 18%.
Healthcare Solutions Consultant
Philadelphia, Pennsylvania
Philips Healthcare
  • Provided consultancy to healthcare clients on product optimization, leading to a 15% efficiency gain in client operations.
  • Trained healthcare staff on new systems, reducing errors in workflow implementation by 25%.
  • Collaborated with technology teams to tailor solutions, increasing client satisfaction scores internationally.
  • Designed process improvements that surpassed client expectations, resulting in a 10% growth in service utilization.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Key Achievements
Boosted Client Satisfaction
Implemented client communication strategies that led to a 20% increase in client satisfaction scores.
Reduced Onboarding Time
Streamlined onboarding processes, achieving a 30% reduction in time for client deployment.
Improved Product Adoption
Facilitated adoption of new healthcare solutions, resulting in a 15% increase in overall product engagement.
Increased Revenue Growth
Identified upsell opportunities within client base, contributing to a 25% increase in annual revenue.
Skills
Education
Master of Healthcare Management
Philadelphia, Pennsylvania
University of Pennsylvania
Bachelor of Business Administration
Philadelphia, Pennsylvania
Temple University
Certifications
Certified Customer Success Manager (CCSM) Level 3
Offered by SuccessHACKER to enhance proficiency in advanced customer success methodologies.
Data-Driven Decision Making
Course by Coursera focusing on utilizing analytics to drive business strategies.
Interests
Healthcare Innovation
Keen interest in exploring technologies that improve patient outcomes and streamline operations in healthcare.
Data Analytics
Passionate about leveraging data to drive insights and decision-making in business environments.
Travel & Cultural Exploration
Enjoys exploring different cultures to gain diverse perspectives and foster global communication skills.

Start-Up Client Success Leader resume sample

When applying for a leadership role in client success at a start-up, focus on your experience in high-growth environments. Showcase your ability to build relationships and foster loyalty among clients. Highlight any project management skills or tools you have mastered, as efficiency is key. Mention any relevant accomplishments, such as improving client retention by a specific percentage. Use a ‘problem-solution-outcome’ format to illustrate your contributions. Lastly, emphasize your adaptability and willingness to innovate, as start-ups thrive on new ideas and flexibility.

Luna Thomas
Start-Up Client Success Leader
+1-(234)-555-1234
info@resumementor.com
San Francisco, California
Profile
Excited Client Success Leader with 5+ years in start-up environments, skilled in CRM tools and achieving a 30% client growth rate. Passionate about driving client satisfaction and success through data-driven strategies.
Skills
Experience
Senior Client Success Manager
San Francisco, California
Slack Technologies
  • Managed a portfolio of 20+ start-up clients resulting in a 92% retention rate through enhanced relationship management.
  • Collaborated with product teams to incorporate client feedback, leading to a 15% increase in service usability.
  • Developed personalized client strategies that improved client engagement by 40%, measured by increased usage and satisfaction scores.
  • Led bi-monthly webinars on product best practices, attended by 500+ participants across start-up sector.
  • Streamlined onboarding processes, shortening the average implementation time by 25%, enhancing clients' initial experiences.
  • Cultivated relationships with executive-level stakeholders, improving communication and trust, contributing to a 30% growth in account value.
Account Manager
San Francisco, California
Twilio
  • Achieved a 25% increase in customer satisfaction by implementing regular feedback loops and tailored support strategies.
  • Devised customer success initiatives that drove a 20% boost in service adoption and usage metrics among start-up clientele.
  • Introduced an internal CRM tool optimization, resulting in a 30% reduction in client query resolution time.
  • Oversaw strategic accounts and liaised with cross-functional teams, ensuring a consistent client experience and increased renewal rates.
  • Conducted quarterly performance reviews and strategic alignment meetings, significantly boosting client KPIs by 15%.
Client Success Associate
San Francisco, California
Asana
  • Managed onboarding for start-up accounts, improving new client satisfaction scores by 10% within the first month.
  • Implemented a client health monitoring system that identified at-risk accounts, reducing churn rate by 12%.
  • Designed and delivered training sessions that enhanced software utilization, contributing to a 20% rise in active users.
  • Facilitated cross-departmental workshops that aligned internal strategies with client needs, improving service coherence.
Business Analyst
San Francisco, California
Stripe
  • Analyzed client data to inform the development of tailored business solutions, enhancing operational efficiency by 15%.
  • Participated in client meetings to gather insights, directly contributing to the creation of service offerings that matched pre-anticipated demand.
  • Aided in the resolution of complex issues through cross-departmental collaboration, improving client satisfaction scores by 8%.
  • Produced detailed reports on client engagement metrics, influencing strategic decisions and resulting in service enhancement by 10%.
Education
Master of Business Administration
Berkeley, California
University of California, Berkeley
Bachelor of Science in Marketing
San Francisco, California
San Francisco State University
Key Achievements
Client Retention Boost
Achieved a 92% client retention rate at Slack Technologies by implementing personalized client interaction strategies.
Onboarding Process Innovation
Reduced onboarding time by 25% with process improvements, enhancing the initial customer experience at Slack Technologies.
Key Achievements
Customer Satisfaction Increase
Implemented feedback loops that improved client satisfaction by 25% at Twilio, resulting in stronger client loyalty.
Interests
Technology Trends
Keeping up with the latest technology advancements and integrating them into client engagement strategies.
Photography
Exploring creative photography techniques and capturing moments that convey compelling stories.
Travel
Experiencing diverse cultures and environments to broaden perspectives and inspire innovative thinking.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Certifications
Advanced Customer Success Training
An online certification focused on modern customer success strategies by SuccessHACKER.
Data-Driven Decision Making
Course on using data analytics to drive business outcomes by Coursera.

Tech Support Customer Success Manager resume sample

When applying for this role, it's essential to highlight your technical proficiency and troubleshooting experience. Detail instances where you've resolved complex customer issues, emphasizing your analytical skills. If you have certifications like 'Technical Support Fundamentals' or participated in related workshops, include those to show dedication to your craft. Use metrics to illustrate your impact, such as reduced resolution times or improved customer satisfaction scores. Additionally, mention your experience collaborating with engineering teams to improve product features based on customer feedback.

Addison Harris
Tech Support Customer Success Manager
+1-(234)-555-1234
info@resumementor.com
Denver, Colorado
Professional Summary
Tech Support CSM with 5 years experience and CRM expertise. Increased customer retention by 20%. Excited to drive client success through tailored tech solutions.
Experience
Customer Success Manager
Denver, Colorado
Salesforce
  • Managed a portfolio of 50+ enterprise clients, resulting in a 20% increase in customer retention through dedicated support and relationship building.
  • Successfully onboarded 30 new clients per quarter through comprehensive training sessions and customized onboarding plans.
  • Collaborated with technical teams to resolve over 200 customer issues annually, reducing average resolution time by 15%.
  • Developed a customer health scorecard framework that enhanced customer satisfaction scores by 10% year over year.
  • Generated regular client engagement reports, providing insights that improved service delivery and customer engagement metrics by 25%.
  • Spearheaded a client feedback initiative resulting in 30% faster product enhancement implementation by product teams.
Senior Technical Support Specialist
San Francisco, California
Zendesk
  • Led a team of 10 support specialists in resolving 500+ technical queries monthly, decreasing ticket resolution time by 20%.
  • Implemented a knowledge base for common issues, reducing repeat inquiries by 30% and enhancing customer self-service capabilities.
  • Facilitated monthly training sessions to improve team knowledge retention and boost first-contact resolution rates by 15%.
  • Advanced the integration process of CRM data into customer interactions, increasing data-driven decision-making by 40%.
  • Utilized customer feedback analysis to implement 10 policy changes that improved customer satisfaction by 18%.
Technical Account Manager
Boston, Massachusetts
HubSpot
  • Developed and executed account management strategies, increasing cross-sell opportunities by 12% in a portfolio of 100+ clients.
  • Interfaced regularly with clients resulting in a 30% increase in customer engagement metrics through proactive account management.
  • Optimized CRM workflows to improve client communication efficiency by 20%, enhancing overall technical support processes.
  • Partnered with the product team to align technical solutions with customer needs, delivering a 25% improvement in user satisfaction scores.
Technical Support Engineer
Los Gatos, California
Box
  • Resolved over 300 support tickets monthly, with a 95% customer satisfaction rate, by delivering effective technical assistance.
  • Played an instrumental role in a team that saved $100K annually through process automation in routine technical support tasks.
  • Trained 20 new hires, enhancing team capability and knowledge depth, which resulted in improved team performance metrics.
  • Conducted root cause analyses for recurring technical issues, reducing incidence rates by 15% in the first year of implementation.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Key Achievements
Increased Customer Retention
Enhanced customer experience initiatives, leading to a 20% increase in retention rates within two years.
Process Automation Success
Implemented process automation in technical support tasks, resulting in annual cost savings of $100K.
Key Achievements
Team Performance Improvement
Trained new team members, boosting team performance by 30% and overall customer satisfaction scores.
Developed Customer Health Scorecard
Created a health scorecard boosting customer satisfaction scores by 10% through targeted engagement strategies.
Key Skills
Education
Master of Science in Information Technology
Denver, Colorado
University of Denver
Bachelor of Science in Computer Science
Fort Collins, Colorado
Colorado State University
Courses
Certified Customer Success Manager (CCSM)
SuccessCOACHING provided a comprehensive course on customer success strategies and best practices.
ITIL Foundation Certification
Axelos certification focused on IT service management and service delivery processes.
Interests
Technology Trends
Staying updated with the latest technology trends and advancements for improvement and efficiency.
Outdoor Activities
Passionate about hiking, skiing, and exploring the diverse natural landscapes of Colorado.
Community Involvement
Actively participating in local community projects to promote shared growth and collaboration.

SaaS Customer Success Manager resume sample

When applying for this role, focus on showcasing your experience with SaaS products and how you've driven customer adoption and retention. Highlight any familiarity with customer relationship management tools, as well as your ability to analyze user data for insights. Mention any relevant certifications, such as 'Customer Success Management' or 'Data-Driven Marketing.' Provide specific examples of how you've improved customer satisfaction scores or reduced churn rates, using the 'skill-action-result' framework to illustrate your impact on past employers.

Charlotte Jones
SaaS Customer Success Manager
+1-(234)-555-1234
info@resumementor.com
Dallas, Texas
Employment History
Senior Customer Success Manager
Remote
Salesforce
  • Successfully improved customer retention rates by 15% by developing tailored engagement strategies based on detailed customer segmentation analysis.
  • Led a cross-functional team to implement a new onboarding protocol which resulted in a 25% reduction in onboarding time, enhancing customer satisfaction.
  • Conducted quarterly reviews with key clients, addressing concerns proactively and achieving a customer satisfaction score of 92%.
  • Managed the integration of advanced CRM analytics tools, resulting in better customer insights and enabling a 20% increase in upsell opportunities.
  • Collaborated with the product team to create a feedback loop, ensuring customer feedback directly informed product development, leading to a 30% reduction in feature backlog.
  • Actively reduced churn risk by closely monitoring customer health scores and executing targeted retention strategies.
Customer Success Manager
Remote
HubSpot
  • Increased net revenue retention by 12% over two years by developing strong, strategic relationships with clients through regular impactful engagement.
  • Orchestrated and executed 50+ training sessions and webinars on emerging product features, resulting in a 15% increase in user adoption.
  • Implemented data-driven strategies by working closely with the analytics team, fostering a strong understanding of customer behavior.
  • Proactively led customer crisis management, delivering effective resolutions and ensuring customer trust and loyalty.
  • Facilitated collaboration with the sales team to identify and capture cross-sell opportunities, achieving 18% more revenue growth.
Client Relationship Manager
Remote
Zendesk
  • Maintained a 98% client satisfaction rate by building transparent communication channels and ensuring client voices were reflected in product enhancements.
  • Directed the successful onboarding of 100+ new clients, maximizing adoption and ensuring seamless integration into client workflows.
  • Strategically navigated challenging client negotiations to secure an 85% contract renewal rate.
  • Spearheaded initiatives to improve customer service efficiency, decreasing average response times by 30%.
Account Executive
Remote
ServiceNow
  • Achieved 110% of sales targets by developing compelling SaaS value propositions tailored to diverse business needs.
  • Executed personalized client engagement plans leading to a 20% increase in contract value on average.
  • Partnered with internal teams to refine the SaaS offering based on client feedback, increasing product competitiveness.
  • Developed a proactive approach to tracking customer product usage, allowing real-time adjustments and enhancing satisfaction.
Skills
Languages
English
(
Native
)
Spanish
(
Proficient
)
Profile
Enthusiastic SaaS Customer Success Manager with over 3 years of experience. Proficient in CRM tools with an analytical approach, showcasing a 15% increase in customer retention at a previous role.
Key Achievements
Received Excellence in Customer Success Award
Awarded for enhancing customer retention by 15% through strategic relationship management at Salesforce.
Reduced Onboarding Time Significantly
Streamlined the onboarding process leading to a 25% decrease in time required, increasing overall efficiency.
Developed Training Program that Increased Adoption
Created extensive product training sessions contributing to a substantial 15% boost in user adoption rates.
Led Contract Renewal Rate Improvement
Implemented strategic initiatives to reach an 85% contract renewal rate through relationship-building and value demonstration.
Education
Master of Business Administration
Austin, Texas
The University of Texas at Austin
Bachelor of Science in Marketing
Dallas, Texas
Southern Methodist University
Certifications
Advanced Customer Success Management
A comprehensive course by SuccessHacker, focusing on strategic relationship management and engagement skills.
Data-Driven Decision Making
A Coursera course offering insights into analytics for enhanced business solutions.
Interests
Technology and Innovation
Passionate about the transformative power of SaaS technologies in improving business efficiencies and outcomes.
Customer Experience Enhancement
Devoted to improving client journeys and creating memorable experiences that drive satisfaction and loyalty.
Data-Driven Strategies
Interested in leveraging data analytics to inform business strategies and decision-making processes.

Enterprise Client Success Manager resume sample

When applying for this role, emphasize your experience with large-scale clients and managing complex accounts. Highlight your ability to build rapport and foster long-term relationships, as well as your strategic thinking skills. If you have certifications in customer success or account management, be sure to mention those. Include metrics to showcase your success, such as improving client retention rates or increasing upsell opportunities. Use specific examples that demonstrate your impact, following a 'skill-action-result' format to make your application compelling and results-driven.

James Jones
Enterprise Client Success Manager
+1-(234)-555-1234
info@resumementor.com
Dallas, Texas
Summary
Dynamic Enterprise Client Success Manager with 8+ years of experience in SaaS, known for boosting client retention by 25% through strategic relationship management and innovative solutions. Proficient in CRM software and data-driven strategies. Excited to leverage expertise to drive client success.
Work Experience
Senior Client Success Manager
Remote
Salesforce
  • Developed client retention strategies that increased client retention rates by 25% within one year, resulting in increased client satisfaction.
  • Led cross-functional team collaborations to resolve complex client issues, reducing escalated client concerns by 30%.
  • Implemented client feedback loops, enhancing product features and customer support, elevating client NPS scores from 60 to 75.
  • Conducted quarterly business reviews with enterprise clients to align software solutions with evolving business objectives and monitored a 40% increase in product adoption.
  • Trained over 100 client-facing employees on new CRM features and best practices, resulting in a more knowledgeable and equipped client support team.
  • Monitored key client metrics using advanced analytics tools to preemptively address potential churn risks, maintaining a churn rate below 5%.
Client Relationship Manager
Remote
HubSpot
  • Managed a portfolio of 20+ enterprise clients, achieving a 90% client satisfaction rate through proactive and responsive support methods.
  • Facilitated the integration of software solutions, boosting customer engagement metrics by 20% in the first quarter post-implementation.
  • Identified opportunities for cross-selling and upselling, generating an additional $500k in annual revenue for the company.
  • Established strong client communication channels that reduced response times by 15% and improved decision-making efficiency.
  • Worked closely with the product development team to ensure new features were aligned with client needs, enhancing the user experience.
Account Manager
Austin, Texas
Oracle
  • Successfully managed contracts valued at over $10 million, focusing on service delivery and exceeding client expectations.
  • Acted as a strategic advisor during client onboarding processes, improving the speed and efficiency of deployments by 35%.
  • Executed targeted workshops on software best practices, leading to a 50% increase in user engagement with new features.
  • Analyzed client usage data to provide actionable insights, resulting in tailored solutions that enhanced customer satisfaction.
Business Development Associate
Dallas, Texas
SAP
  • Assisted in the development of business proposals that contributed to a 15% increase in successful contract acquisitions.
  • Collaborated with senior client managers to identify potential markets for growth, improving market reach by 20%.
  • Supported account management in conducting detailed client satisfaction surveys, providing valuable data for service improvements.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Key Achievements
Boosted Client Retention Rates
Increased client retention by 25% within a year by developing and implementing strategic retention initiatives.
Revenue Growth Through Cross-Selling
Contributed to a $500k increase in annual revenue by successfully identifying and executing cross-sell opportunities.
Efficiency in Client Onboarding
Improved client onboarding efficiency by 35% using a streamlined process that reduced time spent on deployment activities.
Net Promoter Score Improvement
Enhanced client NPS scores by 15 points through effective communication and solution alignment with client needs.
Key Skills
Education
Master of Business Administration
Austin, Texas
University of Texas at Austin
Bachelor of Science in Marketing
Dallas, Texas
Southern Methodist University
Courses
Advanced Strategies for Client Management
A comprehensive course focusing on advanced client relationship strategies provided by Coursera.
Data-Driven Decision Making
Certification on leveraging data for business decision making offered by edX.
Interests
Technology Innovation
Interested in exploring and adopting cutting-edge technologies to solve complex business problems effectively.
Outdoor Adventures
Enjoy participating in hiking, camping, and other outdoor activities that promote well-being and work-life balance.
Global Networking
Passionate about connecting with professionals worldwide to share knowledge and insights on industry innovation.

Consumer Goods Customer Success Leader resume sample

When targeting a leadership role in customer success within the consumer goods sector, it's essential to showcase your experience in managing customer relationships. Highlight your ability to lead teams and develop strategies that enhance customer satisfaction and loyalty. Mention any familiarity with consumer behavior analytics or supply chain processes to illustrate your industry knowledge. Include instances where your leadership directly led to increased revenue or improved customer feedback scores. Use a 'skill-action-result' format to clearly demonstrate the impact of your contributions.

Michael Martinez
Consumer Goods Customer Success Leader
+1-(234)-555-1234
info@resumementor.com
Houston, Texas
Summary
With over 5 years in the consumer goods industry, I excel at using CRM systems and data analytics. Successfully led teams to enhance customer satisfaction and retention, achieving a 40% growth in customer retention. Passionate about delivering customer success and driving business results.
Skills
Employment History
Customer Success Manager
Houston, Texas
Procter & Gamble
  • Led a customer success team to enhance client satisfaction, resulting in a 25% increase in repeat business.
  • Implemented data-driven strategies to decrease churn rate by 15%, promoting increased customer retention and loyalty.
  • Collaborated with cross-functional teams to develop training programs that improved onboarding experience for new clients.
  • Established quarterly business reviews with major accounts, driving a 20% upsell ratio by identifying growth opportunities.
  • Analyzed customer feedback and integrated insights into product enhancements, achieving an 89% customer satisfaction score.
  • Served as escalation point for complex issues, reducing customer resolution time by 30% through effective problem-solving.
Senior Account Manager
Houston, Texas
Unilever
  • Managed a portfolio of high-value clients, increasing account revenue by 35% through strategic relationship-building.
  • Designed and implemented customer success frameworks that aligned with business goals, enhancing team performance.
  • Fostered collaborations with sales and marketing teams, boosting cross-sell opportunities by 18% over one year.
  • Developed and maintained comprehensive customer success documentation to streamline processes and improve service delivery.
  • Captured key metrics and trends from CRM systems to inform business strategy decisions, resulting in optimized client engagement.
Account Manager
Houston, Texas
The Coca-Cola Company
  • Directed a team of account specialists to consistently deliver outstanding service to a diverse client base.
  • Improved onboarding process efficiency by 20% through innovative training initiatives and process optimization.
  • Conducted regular client health assessments that led to a 15% improvement in client retention rates annually.
  • Collaborated in the development of promotional campaigns that increased product adoption rates by 25% across B2B clients.
Customer Success Specialist
Dallas, Texas
Nestlé
  • Supported account management activities, contributing to a significant reduction in churn rate by analyzing customer feedback.
  • Executed targeted marketing strategies that bolstered customer engagement by 10%, helping to drive loyalty program success.
  • Streamlined customer communication processes to enhance satisfaction scores to an above-industry standard.
  • Orchestrated client events that resulted in a 15% increase in client customer satisfaction scores within three months.
Education
Master of Business Administration (MBA)
Austin, Texas
University of Texas at Austin
Bachelor of Science in Marketing
College Station, Texas
Texas A&M University
Key Achievements
Boosted Client Retention
Implemented a strategic plan that increased client retention by 40% in just one year at Unilever.
Reduced Churn Rate
Developed initiatives that reduced churn rate by 15%, significantly enhancing customer retention and loyalty.
Enhanced Onboarding Process
Improved onboarding efficiency by 20% through innovative training programs at The Coca-Cola Company.
Interests
Consumer Technology Trends
Staying updated on the latest consumer technology trends and innovations impacting the consumer goods industry.
Data Analytics
Interested in leveraging data analytics to improve business decision-making and drive customer success.
Customer Experience Design
Passionate about designing exceptional customer experiences that foster loyalty and drive long-term business growth.
Languages
English
(
Native
)
Spanish
(
Proficient
)
Courses
Advanced Customer Success Management
Completed at SuccessHacker, covering in-depth strategies for driving customer success and retention.
Strategic Account Management
Certification through Coursera, focusing on maximizing client growth through strategic account management techniques.

Global Customer Success Strategist resume sample

When crafting your cover letter, it's essential to showcase your expertise in developing customer success strategies on a global scale. Highlight your experience in managing cross-cultural teams and implementing tools that drive customer engagement. Demonstrate your problem-solving capabilities by providing specific examples of how you've enhanced customer retention rates or increased upsell opportunities. Include any certifications related to customer success or project management. Use metrics to quantify your achievements, illustrating how your contributions led to improved customer satisfaction and loyalty.

Isabella Adams
Global Customer Success Strategist
+1-(234)-555-1234
info@resumementor.com
Austin, Texas
Summary
Customer success professional with 5+ years of global experience, skilled in boosting engagement and retention by implementing data-driven strategies. Achieved 95% customer satisfaction rating.
Experience
Senior Customer Success Manager
Remote
Salesforce
  • Developed customer success strategies that increased client retention by 22% over 18 months for multinational accounts.
  • Collaborated with sales and marketing departments to align on unified customer journey, resulting in a 15% increase in cross-sale opportunities.
  • Analyzed customer feedback, implementing action plans to decrease churn rate from 15% to under 10% within one year.
  • Led initiatives to improve user on-boarding, reducing time to first value by 30% for new customers over the last year.
  • Conducted quarterly business reviews with top clients, securing renewals worth $5M in annual revenue.
  • Trained a team of 10 Customer Success Managers in best practices, improving team KPI performance by 18%.
Customer Success Consultant
Remote
Zendesk
  • Designed comprehensive customer engagement plan that improved net promoter score by 25% over six months in the EMEA region.
  • Collaborated cross-functionally to enhance customer feedback system, increasing actionable insights by 40% within first year.
  • Launched customer satisfaction survey, collecting over 1,000 responses and implementing improvements resulting in 92% satisfaction score.
  • Facilitated monthly customer success webinars, increasing average attendance by 150% and engagement by 30%.
  • Generated detailed customer success reports for executive leadership, influencing strategic decisions that drove company growth.
Customer Success Specialist
Remote
HubSpot
  • Implemented a proactive account management approach, reducing response times by 40% and enhancing customer loyalty programs.
  • Developed roadmap for customer success journeys resulting in 12% increase in customer lifetime value through targeted initiatives.
  • Conducted regular stakeholder meetings, aligning customer objectives with business outcomes, leading to a 20% increase in renewals.
  • Optimized CRM usage across departments, enhancing data accessibility and improving decision-making efficiency by 15%.
Account Manager
Austin, Texas
Adobe
  • Managed a portfolio of 50+ international clients, achieving a 90% renewal rate through customized engagement strategies.
  • Coordinated with product development teams to incorporate client feedback, reducing churn by 10% in key market segments.
  • Initiated data-driven insights contributing to customer success that increased user adoption rates by 20% over two quarters.
  • Executed efficient account transition plan, maintaining high service levels during mergers and acquisitions.
Languages
English
(
Native
)
Spanish
(
Proficient
)
Key Achievements
Boosted Customer Satisfaction
Achieved a customer satisfaction score of 95% through strategic initiatives at Salesforce, increasing brand loyalty.
Reduced Customer Churn
Successfully reduced churn by 10% at Zendesk by enhancing customer feedback systems and response times.
Enhanced Team Performance
Improved Customer Success team KPI performance by 18% by training and implementing best practices at Salesforce.
Increased Client Retention
Developed strategies at HubSpot that led to a 22% increase in client retention and substantial revenue growth.
Key Skills
Education
Master of Business Administration
Austin, Texas
The University of Texas at Austin
Bachelor of Marketing
College Station, Texas
Texas A&M University
Courses
Customer Success Management Certification
Completed the certification from SuccessHACKER Academy covering key strategies for effective customer success management.
Data-Driven Decision Making for Business
EdX course focused on data analytics skills to enhance business decision-making processes and strategies.
Interests
Customer Advocacy
Dedicated to enhancing customer experiences and outcomes through strategic solutions and proactive engagement in global markets.
Global Cultures and Travel
Enthusiastic about exploring diverse cultures, understanding global market dynamics, and applying insights to drive customer success.
Digital Innovation
Passionate about leveraging technologies and innovative solutions to foster customer-centric business environments and global growth.

Crafting a customer success manager resume often feels overwhelming. After all, you need to clearly display your skill set while showing how you've driven customer satisfaction. Just like juggling customer needs, it can be a balancing act to highlight your achievements and make your resume stand out. Your expertise lies in ensuring customer happiness, but capturing that on paper is another challenge. You may find it hard to articulate your value without sounding repetitive. Or perhaps you struggle to find the best structure for your resume. This guide will help you put your best foot forward—no need to stress.

Using the right resume template can make your customer success manager resume shine. A well-structured template will highlight your strengths and achievements, making it easier for recruiters to see your value. Don’t underestimate the power of formatting to reflect your professionalism and attention to detail.

Explore our collection of over 700 resume examples to get started on writing your perfect resume today.

Key Takeaways

  • Using the right resume template can make your customer success manager resume shine, highlighting strengths and achievements effectively.
  • Essential sections to include are Contact Information, Professional Summary, Work Experience, Skills, Education, Certifications, and optionally Projects and Volunteer Experience.
  • Use action words like “achieved,” “boosted,” “led,” and “improved” to start bullet points, focusing on quantifiable achievements rather than basic responsibilities.
  • Your skills section should include both hard skills such as CRM software proficiency and soft skills like communication and empathy, to ensure they are visible to hiring managers and ATS.
  • The education section should be tailored to the role, showing relevant academic qualifications, and include a certifications section to showcase specialized skills and qualifications.

What to focus on when writing your customer success manager resume

A customer success manager resume should tell the recruiter that you are skilled in maintaining excellent client relationships and have a proven track record in customer retention and satisfaction. Highlight your ability to understand clients' needs, provide solutions, and drive product adoption. Showcase leadership, problem-solving skills, and data-driven decision-making. Enhance your resume by including metrics like increased customer retention rates, successful onboarding processes, and any awards or recognitions received in previous roles.

Must have information on your customer success manager resume

Crafting a standout resume for a Customer Success Manager is crucial to showcase your skills and experience effectively. Essential sections to include are:

  • Contact Information
  • Professional Summary
  • Work Experience
  • Skills
  • Education
  • Certifications

Including additional sections like "Projects" and "Volunteer Experience" can further highlight your well-rounded expertise and dedication. These sections can set you apart by showcasing your hands-on experience and community involvement.

Which resume format to choose

For a customer success manager resume, the best format is the reverse-chronological one because it highlights your most recent and relevant experiences. Use modern fonts like Rubik and Montserrat, which are clean and professional alternatives to Arial and Times New Roman. PDFs are the preferred file type to ensure your resume's formatting stays intact. Aim for margins of 1 inch on all sides to keep your resume balanced and easy to read. Use clear section headings that are both ATS-friendly and help hiring managers quickly find key information.

A customer success manager resume should include the following sections:

  • Contact Information
  • Professional Summary
  • Skills
  • Work Experience
  • Education
  • Certifications
  • Accomplishments
  • References (optional)

Resume Mentor's free resume builder handles all of this to make sure your resume gets noticed.

How to write a quantifiable resume experience section

Creating the experience section of your resume as a customer success manager involves more than just listing your past jobs. Start by arranging your experience in reverse chronological order, placing your most recent job first. This shows employers your current skills and achievements right away. Go back 10-15 years in your experience section, depending on the relevance of your previous roles to the position you're applying for.

Make sure to include appropriate job titles—prefer those that reflect your skills in customer success or similar domains. Tailoring your resume for each job application can significantly improve your chances. Customize the language and emphasize skills or achievements that align with the job description.

Use impactful action words to start each bullet point in your experience section. Words like “achieved,” “boosted,” “led,” and “improved” can create a stronger impression. Focus on quantifiable achievements rather than basic responsibilities.

Here’s an example of a poorly written experience section:

John Doe
Customer Success Manager
ABC Tech
New York, NY
Company Description
  • Answered customer questions.
  • Handled complaints.
  • Worked with different departments.

This example does not effectively showcase accomplishments or use strong action words. It lacks details on achievements and impact, making it look generic and unimpressive.

Now, here’s an example of an outstanding customer success manager resume experience section:

Jane Smith
Customer Success Manager
Tech Solutions
San Francisco, CA
Company Description
  • Increased customer retention rate by 25% through personalized onboarding programs.
  • Led a team of 10 customer success associates, boosting team productivity by 40%.
  • Resolved escalated customer issues within 24 hours, improving overall customer satisfaction by 30%.

This example is strong because it focuses on achievements and uses numbers to quantify success. Action words like “Increased,” “Led,” and “Resolved” clearly convey accomplishments. Specifics about improving customer retention and satisfaction give employers a tangible sense of your contributions and expertise.

Follow these guidelines to create a compelling experience section that showcases your strengths as a customer success manager. You'll make a great impression on potential employers.

Customer success manager resume experience examples

Are you ready to take your customer success career to the next level? Let's dive into some resume experiences that will make your potential employers say, "Wow, this candidate really knows the drill!"

Achievement-focused

Showcase your most impressive accomplishments to highlight how you've excelled in the role of a Customer Success Manager. Provide concrete examples of what you’ve achieved, and your potential employers will be eager to learn more.

Work Experience

Customer Success Manager

XYZ Corp

January 2020 - March 2021

  • Developed and implemented a customer feedback loop, resulting in a 25% increase in customer retention over one year.
  • Facilitated monthly review meetings to address client concerns and ensure alignment with their goals.
  • Awarded 'Employee of the Year' for outstanding contributions to customer success.

Skills-focused

Identify and describe the specific skills that make you a great Customer Success Manager. Emphasize how your skill set has been crucial in your previous roles.

Work Experience

Customer Success Manager

ABC Inc.

April 2021 - Present

  • Expertly managed a portfolio of 50+ high-value clients using CRM tools.
  • Trained team members on advanced techniques for upselling and cross-selling.
  • Proficient in data analysis to track customer engagement and improve satisfaction.

Responsibility-focused

Detail your key responsibilities in the role. Potential employers want to know what specific tasks you handled and how those responsibilities made an impact on the business.

Work Experience

Customer Success Manager

LMN Solutions

June 2018 - December 2019

  • Coordinated onboarding for new clients, ensuring seamless transitions and understanding of the product.
  • Developed and maintained a comprehensive training program for clients and internal staff.
  • Handled conflict resolution and escalations, achieving a 98% problem resolution rate.

Project-focused

Highlight your experience leading or participating in projects. Explain how your involvement contributed to the project's success in a customer success capacity.

Work Experience

Customer Success Manager

QRS Technologies

March 2017 - May 2018

  • Spearheaded a project to integrate a new support ticketing system, reducing response times by 30%.
  • Collaborated with cross-functional teams to ensure smooth implementation and user adoption.
  • Monitored project progress and provided regular updates to stakeholders.

Result-focused

Show the tangible outcomes of your actions and decisions. Numbers, percentages, and specific results are pivotal here.

Work Experience

Customer Success Manager

DEF Company

July 2020 - February 2022

  • Implemented customer-centric strategies that resulted in a 40% increase in the Net Promoter Score (NPS).
  • Regularly conducted NPS surveys and analyzed the data to drive continuous improvements.
  • Enhanced customer engagement through personalized communication and feedback.

Industry-Specific Focus

Demonstrate your expertise in the specific industry of the job you're applying for. This makes you stand out as someone who already understands the unique challenges and opportunities in that field.

Work Experience

Customer Success Manager

GHI Software

January 2016 - March 2017

  • Managed a diverse portfolio of SaaS clients, ensuring they maximized the value of the software.
  • Utilized industry-specific knowledge to provide tailored solutions and support.
  • Attended industry conferences to stay up-to-date with the latest trends and technologies.

Problem-Solving focused

Detail instances where you successfully identified and solved problems. Problem-solving is a key part of customer success, so show how you've tackled issues head-on.

Work Experience

Customer Success Manager

JKL Enterprises

April 2019 - December 2020

  • Developed and implemented a complaint resolution protocol, reducing resolution time by 50%.
  • Worked closely with the product team to address recurring issues and enhance product features.
  • Provided one-on-one support to high-profile clients experiencing complex issues.

Innovation-focused

Detail how you've brought new ideas and innovative solutions to the table. Show how your creativity and forward-thinking have improved processes or products.

Work Experience

Customer Success Manager

MNO Innovations

August 2017 - November 2018

  • Implemented automation tools that reduced manual workload by 35%.
  • Pioneered a digital onboarding process, cutting down time-to-first-value for clients.
  • Regularly brainstormed with the team to drive innovation in customer success strategies.

Leadership-focused

Outline your leadership roles and how you've guided teams or colleagues. Leadership experience is crucial to demonstrate your ability to manage and inspire others.

Work Experience

Customer Success Manager

PQR Corporation

May 2015 - July 2017

  • Supervised a team of 10 Customer Success Representatives, providing mentorship and training.
  • Set team goals and monitored progress, ensuring high performance and client satisfaction.
  • Fostered a collaborative environment, encouraging open communication and idea sharing.

Customer-focused

Emphasize your dedication to understanding and meeting customer needs. Employers want to know you excel at keeping customers happy and engaged.

Work Experience

Customer Success Manager

STU Services

October 2018 - August 2021

  • Maintained a 95% customer satisfaction rate through consistent follow-ups and proactive support.
  • Facilitated bi-weekly check-ins with key clients to ensure their needs were being met.
  • Developed personalized success plans for each client, resulting in higher engagement levels.

Growth-focused

Show how you've contributed to the growth of your company or customer base. Growth-focused roles demonstrate your long-term vision and strategic thinking.

Work Experience

Customer Success Manager

VWX Inc.

January 2019 - Present

  • Identified opportunities for upsell and cross-sell, expanding client accounts by 60%.
  • Built strong client relationships that led to an increase in repeat business.
  • Conducted market research to identify trends and opportunities for growth.

Efficiency-focused

Describe how you improved processes to make things run more smoothly. Efficiency is key in a busy workplace, and any steps you've taken to streamline processes are valuable.

Work Experience

Customer Success Manager

YZA Tech

February 2016 - December 2017

  • Optimized customer support workflow, reducing response time by 40%.
  • Introduced a self-service knowledge base, decreasing support tickets by 20%.
  • Implemented performance metrics to continuously improve team efficiency.

Technology-focused

Highlight your proficiency with technology that aids in customer success. This could be anything from CRM systems to customer analytics tools.

Work Experience

Customer Success Manager

BCD Technologies

April 2017 - January 2019

  • Integrated advanced CRM tools to better track customer interactions and enhance engagement.
  • Leveraged data analytics to provide insights and improve customer support strategies.
  • Trained team members on new software and tools, ensuring smooth transitions.

Collaboration-focused

Illustrate how you’ve worked well with others to achieve goals. Collaboration is crucial in many roles, including customer success.

Work Experience

Customer Success Manager

EFG Marketing

June 2015 - October 2016

  • Worked closely with sales and marketing teams to ensure client expectations were met.
  • Facilitated regular inter-departmental meetings to align on customer success strategies.
  • Collaborated on the development of customer case studies and success stories.

Training and Development focused

Emphasize your role in helping others develop their skills and knowledge. This could include onboarding new employees or leading training sessions for clients.

Work Experience

Customer Success Manager

HIJ Internatioal

March 2020 - June 2022

  • Designed and delivered detailed training programs for new clients, reducing onboarding time by 30%.
  • Conducted regular skill development workshops for internal teams and clients.
  • Created educational materials and resources that enhanced client knowledge and usage of our product.

Write your customer success manager resume summary section

Writing your resume summary can be tricky. As a Customer Success Manager, you must highlight your skills, achievements, and professional outlook in just a few sentences. Focus on your expertise in customer relationships, problem-solving abilities, and how you've driven success for previous employers. The goal is to capture attention quickly, showcasing your value and aligning with the job requirements.

It's vital to describe yourself in a resume summary using clear, impactful language. Emphasize your key strengths, like your communication skills, ability to manage customer accounts, and your knack for improving client retention rates. Quantifiable achievements can also make your summary stand out, giving a snapshot of your career's impact.

A resume summary differs from a resume objective. The summary focuses on your professional background and accomplishments, making it suitable for experienced individuals. A resume objective, however, outlines your career goals and is more appropriate for those just starting. A resume profile is similar to a summary but is slightly longer and more detailed. A summary of qualifications is a bullet-point list of your key skills and achievements, offering a quick scan of your capabilities.

Here’s an example of a poorly written resume summary:

SUMMARY
I am a customer success manager with experience. I have worked in several companies and helped to retain customers. I can manage clients and solve problems. Looking for new opportunities.

This summary is vague and lacks specific achievements. It doesn’t quantify success or detail key skills that make you stand out. Simply stating "experience" without elaboration is insufficient.

Now, consider this improved resume summary:

SUMMARY
Customer Success Manager with over 8 years of experience in optimizing client retention and satisfaction. Proven track record in reducing churn by 30% and overseeing portfolios worth over $5M annually. Skilled in implementing customer feedback systems, driving engagement, and fostering long-term loyalty. Adept at leading cross-functional teams to deliver top-tier client solutions.

This summary is effective because it specifies your extensive experience and highlights measurable achievements. The focus on reducing churn and managing substantial portfolios reflects a direct impact on business success. Clear, concise language makes it easy to understand your value.

In summary, make every word count. Be specific, highlight key achievements, and focus on the skills that directly relate to the role you’re applying for.

Listing your customer success manager skills on your resume

When crafting your skills section for a customer success manager resume, you have the flexibility to make it a standalone section or weave it into your experience and summary sections. Including skills throughout your resume ensures they are visible to hiring managers and Applicant Tracking Systems (ATS) which often scans for keywords.

Your strengths and soft skills matter because they highlight your interpersonal abilities, like communication and empathy, which are vital in customer success roles. Hard skills, like CRM software proficiency, are specific, teachable abilities that you have acquired through education or experience.

By strategically placing skills and strengths on your resume, they double as keywords. Keywords improve your chances of getting through the initial ATS screening and catching the eye of recruiters.

Skills
Project Management
Customer Relationship Management (CRM)
Data Analysis
Customer Onboarding
Communication
Problem-Solving
Product Expertise
Account Management

The standalone skills section above is effective for several reasons. Each skill listed is directly relevant to a customer success manager, making it clear you have the necessary expertise. The list includes a mix of both technical (hard) and interpersonal (soft) skills, showcasing your well-rounded capabilities. Additionally, this format is clean and easy to scan, which is crucial for both ATS and human readers.

Best hard skills to feature on your customer success manager resume

Hard skills demonstrate your technical expertise and ability to perform specific tasks. Customer success managers need hard skills that show they can handle the technical aspects of the job, manage projects, and analyze data effectively. These skills should communicate that you can drive customer satisfaction and engagement.

Hard Skills

  • Project Management
  • Customer Relationship Management (CRM)
  • Data Analysis
  • Product Knowledge
  • Customer Onboarding
  • Account Management
  • Salesforce
  • Technical Support
  • Software Proficiency (like Excel)
  • Business Intelligence Tools
  • Customer Retention Strategies
  • Data Visualization
  • Risk Management
  • Training and Development
  • Workflow Automation Tools

Best soft skills to feature on your customer success manager resume

Soft skills are essential in a role focused on building strong client relationships and ensuring customer satisfaction. Customer success managers need soft skills that reflect their ability to understand customer needs, resolve issues, and communicate effectively. These skills should show that you can foster positive interactions and maintain long-term customer relationships.

Soft Skills

  • Communication
  • Problem-Solving
  • Empathy
  • Active Listening
  • Time Management
  • Adaptability
  • Team Collaboration
  • Conflict Resolution
  • Leadership
  • Critical Thinking
  • Emotional Intelligence
  • Customer Focus
  • Patience
  • Creativity
  • Relationship Building

How to include your education on your resume

The education section is an essential part of your resume. It shows your academic background and qualifications. Tailor this section to the customer success manager role you are applying for. If you have education that doesn't relate to the job, leave it out.

Include your GPA if it's strong, but there's no need if it isn’t. If you graduated with honors like cum laude, definitely include it. Write your degree clearly and concisely on your resume so it's easy to understand.

Here is a poorly written education section:

Education
B.A. in Arts
Some University
GPA
2.8
/
4.0

This example is bad because it includes an irrelevant degree (Arts) for a customer success manager position. A low GPA should not be highlighted.

Here is a well-written education section:

Education
B.S. in Business Administration, magna cum laude
University of California, Berkeley
GPA
3.9
/
4.0

This example is good because it lists a relevant degree for a customer success manager position. It also highlights a high GPA and honors, which adds to your credibility. Tailor your education section to make a strong impression.

How to include customer success manager certificates on your resume

Including a certificates section in your customer success manager resume is vital. This section showcases your specialized skills and qualifications, making you stand out. List the name of each certificate clearly. Include the date you received the certificate for relevance. Add the issuing organization to show the certificate's credibility. If space is tight, you can also place certifications in the header—just list them succinctly.

Here’s a JSON example for a certificates section on your resume:

Certifications
Customer Success Management Fundamentals
LinkedIn Learning
Certified Customer Success Manager (CCSM)
SuccessHACKER
Customer Onboarding Certification
Udemy

This example works well because it includes relevant certifications. Each certificate has a clear title and issuer, boosting your credibility. The certifications are specific to customer success, proving your expertise. This concise structure shows attention to detail and highlights your commitment to professional growth.

Extra sections to include in your customer success manager resume

Crafting a standout resume for a Customer Success Manager involves more than just listing your job history and skills. To truly differentiate yourself, consider adding sections that highlight your unique capabilities and interests. This approach will not only portray you as a well-rounded candidate but also enhance your chances of resonating with hiring managers.

  • Language section — Showcase additional languages you speak fluently to illustrate your ability to communicate with diverse clients. This skill can be invaluable in customer success roles that require global interactions.

  • Hobbies and interests section — Include hobbies that demonstrate your problem-solving skills or team-player attitude, such as playing chess or participating in community sports. This gives employers insight into how your off-work activities could translate into on-the-job competencies.

  • Volunteer work section — Mention any volunteer experiences to show your commitment to social responsibility and your ability to work in various environments. Volunteering also helps demonstrate your leadership and empathy, key traits for a Customer Success Manager.

  • Books section — List books you’ve read related to customer success or business leadership to showcase your ongoing commitment to professional growth. This will highlight your eagerness to stay updated with industry trends and best practices.

Pair your customer success manager resume with a cover letter

A cover letter is a document that you send with your resume when applying for a job. It gives you a chance to introduce yourself, explain why you’re interested in the position, and highlight how your skills and experiences make you a good fit. A well-crafted cover letter can make your application stand out by showing your personality and enthusiasm, which might not come across in a resume alone.

For a customer success manager, the cover letter should focus on your experience in managing client relationships and improving customer satisfaction. Mention any metrics or achievements, like how you increased customer retention by a certain percentage or successfully resolved client issues. Highlight your communication skills and your ability to work well with both clients and internal teams.

Ready to make your cover letter? Use Resume Mentor's cover letter builder for an easy experience, and export it as a PDF to keep your content and formatting protected. Start now and make a strong impression with ease!

Oliver Davis

Seattle, Washington

+1-(234)-555-1234

help@resumementor.com


Dear Hiring Manager,

I have been deeply impressed by your company's commitment to pioneering sustainable solutions and enhancing customer satisfaction. With over 15 years in nonprofit management and customer success, I believe my background aligns well with your mission and values.

While working at Salesforce.org, I took on the challenge of improving client onboarding and retention. By developing a comprehensive support strategy and fostering strong client relationships, I achieved a 95% renewal rate. This not only demonstrated my ability to manage and enhance client experiences but also showcased my knack for identifying and acting on upsell opportunities, which led to a 20% increase in annual revenue.

I am eager to bring my experience and skills to your team and contribute to your goals. Please feel free to contact me at your earliest convenience to schedule an interview. Thank you for considering my application.

Sincerely,

Oliver Davis

Customer Success Manager
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