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Nurse Case Manager Resume Examples

By Silvia Angeloro

Jul 18, 2024

|

12 min read

Diagnose your dream job: Learn how to write a nurse case manager resume that stands out. Craft your story, highlight your skills, and get noticed in the healthcare field. Follow our simple guide for success.

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Crafting a nurse case manager resume can feel like diagnosing a tricky case—complex yet crucial. Many nurse case managers face challenges when writing their resumes, like determining which skills to highlight or translating clinical jargon into relatable terms. Your unique blend of clinical expertise and patient management needs to shine through. It's essential to stand out in a field where precision and empathy are key. That’s why having a well-structured resume is your best shot at making a stellar first impression. You deserve a job that matches your skills, and a great resume is the first step to getting there. Let's dive in and solve this resume-writing puzzle together.

Choosing the right resume template is critical. It's not just about aesthetics; a good template helps you organize your skills, experience, and education in a way that makes sense to hiring managers. It guides them through your career narrative seamlessly, emphasizing the points that matter most. Invest time in selecting a template that complements your professional tone and highlights your strengths.

We offer more than 700 resume examples to assist you in writing an effective nurse case manager resume. Dive in and explore the templates to find one that suits you perfectly.

Key Takeaways

  • Choosing the right resume template is essential for organizing your skills, experience, and education in a way that makes sense to hiring managers.
  • A nurse case manager resume should highlight your ability to handle both clinical and administrative tasks, showcasing skills in patient advocacy, care coordination, and interdisciplinary collaboration.
  • Use the reverse-chronological format for your resume to highlight your most recent and relevant experiences first.
  • Add specific, targeted sections such as Contact Information, Professional Summary, Experience, Education, Certifications, Skills, Professional Affiliations, and References.
  • Emphasize achievements with concrete outcomes and measurable results to show the impact of your work effectively.

What to focus on when writing your nurse case manager resume

A nurse case manager resume should highlight your ability to handle both clinical and administrative tasks. Showcase your skills in patient advocacy, care coordination, and interdisciplinary collaboration. Emphasize your expertise in developing care plans and managing healthcare team communications. Demonstrating a commitment to quality care and patient outcomes can make your resume stand out.

  • Proficient in electronic health records (EHR) systems
  • Strong background in both acute and chronic care management
  • Skilled in patient education and support
  • Certified Case Manager (CCM) credentials

Must have information on your nurse case manager resume

Creating a standout resume for a nurse case manager requires specific, targeted sections that highlight your qualifications and experience.

  • Contact Information
  • Professional Summary
  • Work Experience
  • Education
  • Certifications
  • Skills

Additional sections such as Professional Affiliations and Volunteer Work can further enhance your resume, demonstrating your commitment to the nursing field and your community involvement. Having a well-structured and comprehensive resume can make a significant difference in catching the eye of potential employers.

Which resume format to choose

When crafting a nurse case manager resume, the reverse-chronological format is ideal because it highlights your most recent and relevant experiences first. Consider using modern fonts like Rubik and Montserrat for a fresh, professional look instead of Arial or Times New Roman. Always save your resume as a PDF to ensure it maintains its formatting across different platforms. Keep your margins standard, about 1 inch on all sides, to ensure readability and ATS (Applicant Tracking Systems) compatibility. Section headings such as "Experience," "Education," and "Skills" should be clear and concise to help ATS parse your information correctly.

A nurse case manager resume should have the following sections:

  • Contact Information
  • Professional Summary
  • Experience
  • Education
  • Certifications
  • Skills
  • Professional Affiliations
  • References

Try the Resume Mentor's free resume builder, which handles all these formatting and section details seamlessly for you.

How to write a quantifiable resume experience section

Experience order is key when writing your nurse case manager resume. Start with your most recent job and work backward. Include jobs that relate to nursing and case management. Generally, go back about 10-15 years. Very old jobs usually aren't relevant anymore. Use job titles that clearly show your role and match the job you want. Customize your resume for each job application. Focus on the duties that align with the job posting. Use action words like "managed," "coordinated," and "improved."

Example 1

Here is an example of a poorly written experience section:

Experience
Nurse Case Manager
Best Hospital
City, State
Company Description
  • Helped patients
  • Worked with a variety of health professionals
  • Scheduled follow-up visits

This example is lacking in several areas. The job description is too vague. You did not detail what you did for patients or how you helped. It's also missing any mention of results or achievements. Always provide specific examples and outcomes.

Example 2

Here is an example of a well-written experience section:

Experience
Nurse Case Manager
Central Medical Center
City, State
Company Description
  • Managed care plans for 150+ patients leading to a 20% improvement in treatment adherence
  • Coordinated with a multidisciplinary team to streamline patient care, reducing hospital readmissions by 15%
  • Implemented a patient follow-up system, increasing outpatient follow-up compliance by 25%

This second example stands out because it focuses on achievements. It provides numbers showing the impact of your work. Managing care plans for many patients, working with a team, and creating a follow-up system all show your ability to make improvements. This example is specific and shows the value you bring to a job. Always include concrete outcomes and measurable results when possible.

Nurse case manager resume experience examples

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Achievement-focused

Highlight your achievements to showcase your track record as a nurse case manager. Remember to be concise but detail the value you brought to your workplace.

Work Experience

Nurse Case Manager

BestCare Health Services

January 2019 - June 2022

  • Achieved 98% patient satisfaction rating
  • Implemented a new patient intake system reducing initial assessment time by 15%
  • Awarded Employee of the Month three times for exceptional patient care and management

Skills-focused

Shine a spotlight on your core competencies to give potential employers a peek at what you bring to the table.

Work Experience

Nurse Case Manager

HealthyLives Clinic

March 2020 - August 2023

  • Expert in patient assessment and personalized care planning
  • Proficient in electronic medical records (EMR) management
  • Strong interpersonal and communication skills with patients and team members

Responsibility-focused

Emphasize the key responsibilities you handled, displaying your ability to manage tasks and people efficiently.

Work Experience

Nurse Case Manager

Wellness Pathways

September 2017 - December 2021

  • Coordinated care plans for patients with chronic illnesses
  • Liaised between patients, families, and healthcare providers
  • Managed medication administration and patient education

Project-focused

Discuss specific projects you led or contributed to, highlighting their outcomes and your role.

Work Experience

Nurse Case Manager

Care First Medical Group

January 2021 - Present

  • Led a project to integrate telehealth services, expanding patient access by 20%
  • Coordinated a cross-functional team to reduce hospital readmissions by implementing follow-up protocols
  • Developed a patient education program that improved compliance rates by 30%

Result-focused

Focus on the tangible outcomes of your efforts, showing your potential impact on a new employer.

Work Experience

Nurse Case Manager

LifeCare Centers

June 2015 - December 2020

  • Reduced patient hospitalization rates by 12% through efficient case management
  • Improved patient compliance with treatment plans by 25%
  • Achieved a 96% positive feedback rating from patient satisfaction surveys

Industry-Specific Focus

Highlight your experience within the healthcare industry to demonstrate deep knowledge and familiarity.

Work Experience

Nurse Case Manager

Senior Health Associates

April 2018 - July 2023

  • Specialized in elder care case management, focusing on chronic disease management
  • Developed care plans for patients in rehabilitation settings
  • Collaborated with insurance companies to streamline patient care approvals

Problem-Solving focused

Showcase your problem-solving skills with instances where you successfully navigated complex challenges.

Work Experience

Nurse Case Manager

Health Solutions Clinic

March 2016 - October 2022

  • Resolved patient care issues promptly, improving overall care experience
  • Implemented solutions to reduce wait times in the clinic by 20%
  • Addressed and mitigated patient concerns to maintain high satisfaction levels

Innovation-focused

Highlight any innovations you introduced that improved processes or patient care.

Work Experience

Nurse Case Manager

Innovative Health Center

February 2017 - December 2022

  • Introduced a digital patient tracking system, increasing efficiency by 18%
  • Developed new protocols for in-home patient monitoring
  • Started a community outreach program to educate patients on preventative care

Leadership-focused

Illustrate your leadership abilities by detailing how you led teams or initiatives.

Work Experience

Team Lead, Nurse Case Manager

HealthBridge Medical

May 2018 - Present

  • Led a team of 10 nurses in delivering comprehensive patient care
  • Conducted regular team meetings to discuss case progress and challenges
  • Mentored junior nurses, aiding their professional development

Customer-focused

Demonstrate your commitment to patient care and satisfaction.

Work Experience

Nurse Case Manager

PatientFirst Care

June 2014 - April 2020

  • Provided personalized care plans ensuring patient needs were met
  • Communicated regularly with patients to ensure their comfort and understanding
  • Maintained a high patient satisfaction rate through exceptional service

Growth-focused

Show how you helped your organization grow or improve services.

Work Experience

Nurse Case Manager

Care Advancement Group

July 2016 - November 2022

  • Contributed to a 15% growth in patient retention through effective case management
  • Expanded patient services by developing new care programs
  • Increased patient referral rates by building strong patient-doctor relationships

Efficiency-focused

Highlight your ability to enhance efficiency in workflows and processes.

Work Experience

Nurse Case Manager

Rapid Recovery Clinic

April 2017 - October 2021

  • Streamlined patient intake process, reducing wait times by 15%
  • Optimized care plan documentation to save 30 hours per month
  • Reduced redundant processes, increasing team efficiency by 20%

Technology-focused

Illustrate your proficiency in using technology to enhance your case management duties.

Work Experience

Nurse Case Manager

TechHealth Medical

January 2018 - December 2022

  • Utilized EMR systems to improve patient records management
  • Implemented telehealth solutions to expand patient care capabilities
  • Trained team members on the latest healthcare management software

Collaboration-focused

Showcase your ability to work well with diverse teams and departments.

Work Experience

Nurse Case Manager

Unity Health Partners

June 2015 - October 2021

  • Collaborated with doctors, nurses, and therapists to create comprehensive care plans
  • Facilitated team meetings to align on patient care strategies
  • Worked closely with administrative staff to streamline patient admission and discharge processes

Training and Development focused

Highlight your efforts in training and mentoring others in the healthcare field.

Work Experience

Nurse Case Manager Trainer

Healthcare Training Institute

March 2019 - Present

  • Developed and conducted training programs for new nurse case managers
  • Mentored new hires, reducing onboarding time by 20%
  • Created educational materials to improve staff knowledge on case management practices

Write your nurse case manager resume summary section

When writing your resume summary section as a nurse case manager, you should focus on highlighting your experiences, skills, and accomplishments concisely. This section is meant to grab the reader's attention and make them want to read more. The best way to describe yourself in a resume summary is by showing your value to potential employers. Use strong and active language that clearly outlines your strengths and achievements.

A resume summary is different from a resume objective, resume profile, or a summary of qualifications. A resume summary gives a quick overview of your career, while a resume objective states your career goals. A resume profile is more detailed and focused on your skills and experience, whereas a summary of qualifications lists your most relevant qualifications.

Here are two examples of resume summaries for a nurse case manager:

SUMMARY
I am a proficient nurse case manager with many years of experience. I have worked in various healthcare settings. I am good at managing patient care and coordinating with other healthcare providers. I am looking for a new challenge.

This example is poorly written. It is vague and lacks specificity. Phrases like "many years of experience" and "various healthcare settings" are not specific. The summary doesn't tell the reader much about your accomplishments or unique skills. This makes it less compelling.

SUMMARY
Experienced nurse case manager with over 10 years in acute and non-acute care. Skilled in developing individualized care plans, coordinating multi-disciplinary teams, and improving patient outcomes. Proven track record of reducing readmission rates by 20% through efficient care management.

This example stands out because it is specific and detailed. It shows your experience and gives concrete achievements, such as reducing readmission rates by 20%. It also highlights your skills in developing care plans and coordinating teams. This makes it clear why you would be a valuable asset to any employer.

Listing your nurse case manager skills on your resume

When writing your skills section for a nurse case manager resume, you can make it a standalone section or merge your skills into other sections like experience and summary. Highlighting your strengths and soft skills is essential, as these illustrate your ability to work well with others and adapt to various situations. Hard skills are your specific, teachable abilities that are often quantifiable, such as proficiency in electronic health records (EHR) or case management software.

Your skills and strengths can function as resume keywords. These keywords help your resume pass through Applicant Tracking Systems (ATS), ensuring your application reaches real human eyes.

The JSON example of a standalone skills section below shows how you can list relevant nurse case manager skills concisely and effectively.

Skills
Case Management, Patient Advocacy, Clinical Coordination, Utilization Review, Discharge Planning, Electronic Health Records (EHR), Healthcare Compliance, Interdisciplinary Collaboration

Best hard skills to feature on your nurse case manager resume

A nurse case manager should have hard skills that showcase their technical knowledge and proficiency in medical and administrative tasks. These skills communicate your capability to handle the essential functions of the job accurately and efficiently.

Hard Skills

  • Case Management
  • Utilization Review
  • Discharge Planning
  • Clinical Coordination
  • Electronic Health Records (EHR) Management
  • Healthcare Compliance
  • Data Analysis
  • Risk Management
  • Patient Assessment
  • Treatment Planning
  • Care Transition Management
  • Health Education
  • Resource Allocation
  • Policy Implementation
  • Quality Assurance

Best soft skills to feature on your nurse case manager resume

Soft skills for a nurse case manager should highlight your interpersonal abilities and how you interact with patients, families, and colleagues. These skills indicate your potential to work effectively in a healthcare setting and to support others through your empathetic and cooperative behavior.

Soft Skills

  • Communication
  • Empathy
  • Problem-Solving
  • Critical Thinking
  • Time Management
  • Teamwork
  • Organizational Skills
  • Conflict Resolution
  • Active Listening
  • Flexibility
  • Patient Advocacy
  • Cultural Competence
  • Decision-Making
  • Attention to Detail
  • Leadership

How to include your education on your resume

The education section is an important part of your nurse case manager resume. It shows hiring managers that you have the necessary background for the role. This section should be tailored to the specific job you’re applying for, meaning any irrelevant education should not be included. If your GPA is high, it can be beneficial to include it. Mention any honors like cum laude to stand out further. Clearly list your degree and the institution from which you graduated.

Here's an example of a poorly written education section:

Education
B.A. in History
Some University
Some City

This example is bad because the degree is irrelevant for a nurse case manager role. Additionally, listing a low GPA doesn't favor the candidate. Including the location isn't necessary, and it detracts from more critical information.

Here's an example of a well-written education section:

Education
B.S. in Nursing, cum laude
City University
GPA
3.8
/
4.0

This example is excellent because the degree is directly related to the nurse case manager position. Highlighting the cum laude honor and a high GPA really enhances the candidate's qualifications. It includes only relevant details, such as the degree and institution, making the section focused and effective.

How to include nurse case manager certificates on your resume

Including a certificates section in your nurse case manager resume is essential to showcase your qualifications. List the name of the certificate clearly so employers can quickly identify your expertise. Include the date you received each certificate to demonstrate your commitment to ongoing education. Add the issuing organization to validate the legitimacy of the certificate. Relevance is key; only include certificates that are pertinent to your role as a nurse case manager.

You can also highlight your certificates in the header for quick reference. For instance, your header can look like: "Jane Doe, RN, CCM (Certified Case Manager), BSN." This makes it immediately clear to potential employers that you are highly qualified.

Certificates
Certified Case Manager (CCM)
Commission for Case Manager Certification
Basic Life Support (BLS)
American Heart Association

This example is effective because it includes two highly relevant certificates for a nurse case manager. The Certified Case Manager (CCM) credential shows specialized knowledge in case management. The Basic Life Support (BLS) certificate, issued by the American Heart Association, indicates critical healthcare skills. Listing these certificates confirms you are qualified and ready for the role. This structured and clear format ensures it is easy for employers to find and understand your credentials.

Extra sections to include in your nurse case manager resume

In the healthcare field, nurse case managers play a crucial role, ensuring patients receive the care they need efficiently and effectively. Crafting a well-rounded resume for this position is important, as it highlights your diverse skills and experiences that can support your application.

  • Language section — List any additional languages you speak to show your ability to communicate with a broader range of patients. Highlighting multiple language skills demonstrates cultural competence and flexibility in patient interaction.
  • Hobbies and interests section — Share relevant hobbies such as reading medical journals or participating in health-related events to show your passion for the field. Including this information helps reveal your well-rounded personality and dedication to continual learning.
  • Volunteer work section — Mention any volunteer work, especially in the healthcare sector, to showcase your commitment to community service and patient care. Volunteering highlights your dedication to the profession beyond your regular duties.
  • Books section — List medical or healthcare-related books you've read to show your ongoing commitment to professional development. Sharing the books you've read demonstrates your eagerness to stay informed about the latest advancements in your field.

By including these sections, you can present yourself as a well-rounded and dedicated nurse case manager, ready to take on the challenges of the role.

Pair your nurse case manager resume with a cover letter

A cover letter is a document sent with your resume to introduce yourself to potential employers and explain why you are the best fit for the position. It provides additional context about your skills and experiences, allowing you to highlight key points that might not be obvious from your resume alone.

A well-crafted cover letter can help you stand out from other applicants. It shows that you have taken the time to tailor your application to the specific job and demonstrate your enthusiasm and commitment. It's your chance to make a positive first impression and illustrate how your background aligns with the employer’s needs.

For a nurse case manager, your cover letter should focus on your clinical expertise, case management skills, and ability to coordinate patient care. Highlight specific experiences where you successfully managed patient cases, improved healthcare outcomes, and collaborated with multidisciplinary teams. Mention any relevant certifications or continuing education that shows your dedication to the field.

Ready to create your standout cover letter? Try Resume Mentor's cover letter builder for an easy-to-use solution that lets you export to PDF, protecting your content and formatting. Start today and take the first step toward your new career!

Sophie Martin

Austin, Texas

+1-(234)-555-1234

help@resumementor.com


Dear Hiring Manager

I am drawn to the opportunity at your renowned healthcare organization because of your commitment to innovative patient care and community health. Your emphasis on compassionate and comprehensive care aligns closely with my professional philosophy.

At Amedisys Home Health Care, I led a project to improve patient re-evaluation schedules, which enhanced care plan effectiveness by 20%. By employing data-driven strategies and collaborating closely with my team, I ensured that patients received timely and personalized care, greatly improving their outcomes.

I am eager to bring my expertise in patient care coordination and community health education to your team. I look forward to the opportunity to discuss how my background, skills, and certifications can contribute to your organization’s continued success. Please feel free to contact me to schedule an interview.

Sincerely,

Sophie Martin, Nurse Case Manager
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