ResumeToolsResources

Servicenow Developer Resume Examples

By Silvia Angeloro

Aug 27, 2024

|

12 min read

Mastering Your ServiceNow Developer Resume: Crafting a Standout Application with Tech-tile Precision and Impact.

4.70 Average rating

Rated by 348 people

Writing a stellar ServiceNow developer resume can feel like debugging a complex script — frustrating and time-consuming. Navigating industry jargon, highlighting the right skills, and demonstrating your expertise often leave you running in circles. The right resume could be the difference between landing an interview and getting lost in the shuffle. This guide is specifically crafted to help you showcase your abilities, experience, and passion as a ServiceNow developer. Get ready to streamline your job search process and present your professional story compellingly.

Before diving into the depths of resume writing, remember that your resume template is crucial. A well-structured template not only organizes your information effectively but also makes your skills jump off the page. Choose a clean, professional template designed for tech resumes to ensure your qualifications don't get lost in the layout.

To make things easier, we offer over 700 resume examples to guide you. Use them to craft the perfect resume and stand out from the crowd!

Key Takeaways

  • A well-structured resume template is crucial for organizing information effectively and ensuring your skills stand out.
  • Highlight hands-on experience with ServiceNow modules, scripting, integration processes, and mention any relevant certifications and projects to showcase expertise.
  • Use a modern, clean chronological format for your resume and save it as a PDF to keep formatting intact.
  • Craft action-oriented bullet points in your experience section to reflect specific achievements, using numbers and metrics wherever possible.
  • Include key sections such as Contact Information, Professional Summary, Technical Skills, Professional Experience, Certifications, Education, and Projects to provide a comprehensive view of your capabilities.

What to focus on when writing your servicenow developer resume

A ServiceNow developer's resume should convey their strong technical skills, experience with the platform, and ability to solve complex problems efficiently. Highlight your hands-on experience with ServiceNow modules, scripting, and integration processes, showcasing your expertise. Mention your certifications and any specific projects that demonstrate your contribution to successful implementation and customization.

To boost your impact, include:

  • Descriptions of ServiceNow projects you've led or contributed to
  • Specific technical skills like JavaScript, workflows, and UI policies
  • Metrics showing how you improved system efficiency or performance
  • Any ServiceNow or relevant IT certifications you've earned.

Must have information on your servicenow developer resume

When crafting your resume as a ServiceNow developer, focus on key sections that highlight your skills and experience.

  • Contact Information
  • Professional Summary
  • Technical Skills
  • Professional Experience
  • Certifications
  • Education

Additional sections like "Projects" and "Awards" can further showcase your unique qualifications and accomplishments. These sections provide a well-rounded view of your capabilities as a ServiceNow developer.

Which resume format to choose

For a ServiceNow developer resume, a modern and clean chronological format is often best as it highlights your experience effectively. Opt for contemporary fonts like Rubik or Montserrat instead of outdated choices like Arial or Times New Roman. Always save and send your resume as a PDF to ensure your formatting remains intact. Ensure one-inch margins all around to keep the document clean and easy on the eyes. Use clear section headings, which help Applicant Tracking Systems (ATS) parse your resume correctly, increasing your chances of getting noticed.

A ServiceNow developer resume should have these sections:

  • Contact Information
  • Professional Summary
  • Skills
  • Work Experience
  • Education
  • Certifications
  • Projects
  • Technical Proficiencies

Resume Mentor's free resume builder handles all of this, making it easy for you to create a standout resume effortlessly.

How to write a quantifiable resume experience section

Creating a compelling resume experience section can be the key to landing your next job as a ServiceNow Developer. When you list your work experiences, it's essential to keep them in reverse chronological order, presenting your most recent job at the top.

You typically should include experience from the past 10-15 years unless you have older but completely relevant experience. Focus on job titles that demonstrate your growth and relevance in the field. When listing each role, tailor your bullet points to highlight achievements with numbers, where possible, rather than blandly listing tasks.

Use action words to grab attention. Words like "implemented," "developed," "increased," or "led" can make your experience more engaging. Here's a look at how to structure this, with examples:

Experience
ServiceNow Developer
XYZ Corporation
New York, NY
Company Description
  • Responsible for developing ServiceNow applications.
  • Collaborated with teams to customize workflows.
  • Maintained system updates and performance

The above example is poorly written because it lacks specific achievements and numbers. It fails to show the impact of your work and reads more like a job description.

Here’s a better version:

Experience
ServiceNow Developer
ABC Technologies
San Francisco, CA
Company Description
  • Developed over 15 custom applications, improving team productivity by 30%.
  • Led a team of 5 developers to launch a new ITSM module, reducing incident response time by 25%.
  • Implemented automated workflows that cut manual processes by 40%. Efficiency improvements noted by clients.

This version stands out because it highlights concrete achievements using numbers and metrics. It demonstrates your impact on the organization, making it clear what you accomplished, rather than just listing duties.

Now you have a more polished resume experience section that showcases your versatility and the value you bring as a ServiceNow Developer. Remember to keep it focused, relevant, and impactful to catch the eye of hiring managers.

Servicenow developer resume experience examples

Time to brush up that resume! Let’s make sure your experience is in "ServiceNow" mode, showcasing your impressive skills and achievements in the best light. No need to "scroll down" for this — let’s dive right in!

Achievement-focused

Highlight your biggest wins and accomplishments to show potential employers what success looks like when you’re on the team.

Work Experience

ServiceNow Developer

TechDynamics Inc.

Jan 2019 - Dec 2021

  • Developed and integrated automated workflows that reduced manual operations by 50%
  • Implemented performance optimizations leading to a 30% decrease in server response times
  • Presented solutions to stakeholders, resulting in buy-in for new technology implementations

Skills-focused

Call attention to your key skills and how you’ve applied them to benefit your previous workplaces.

Work Experience

ServiceNow Developer

InnovateTech Solutions

Feb 2017 - Nov 2020

  • Proficient in JavaScript, AngularJS, and ServiceNow APIs
  • Configured IT Service Management (ITSM) modules to enhance service delivery
  • Developed custom applications that catered to unique business requirements

Responsibility-focused

Outline your duties and the impact they had on your team's overall performance and company goals.

Work Experience

ServiceNow Lead Developer

NextGen Tech

Mar 2018 - Sep 2021

  • Spearheaded ServiceNow implementations across multiple departments
  • Ensured data integrity during system migrations, reducing discrepancies by 40%
  • Managed team of 5 developers for project timelines and deliverables

Project-focused

Detail specific projects you’ve led or been part of, focusing on your role and contributions.

Work Experience

Senior ServiceNow Developer

TechForce Solutions

Jun 2018 - Aug 2020

  • Managed end-to-end CRM software upgrade using ServiceNow
  • Collaborated with cross-functional teams to integrate new features
  • Streamlined customer service processes, reducing average handling time by 20%

Result-focused

Show potential employers the quantifiable outcomes your work has achieved.

Work Experience

ServiceNow System Engineer

Synergy Solutions

May 2019 - Dec 2022

  • Increased system uptime to 99.9% through proactive maintenance
  • Reduced incident resolution time by 35% through streamlined workflows
  • Lowered operational costs by 20% by automating routine tasks

Industry-Specific Focus

Discuss your expertise related to a particular industry and relevant ServiceNow practices.

Work Experience

ServiceNow Consultant

FinanceSoft Solutions

Apr 2017 - Jan 2021

  • Tailored IT service management solutions for financial clients
  • Ensured compliance with industry standards and regulations
  • Improved financial transaction tracking with customized workflows

Problem-Solving focused

Explain how you’ve identified and addressed issues to minimize disruptions and improve efficiency.

Work Experience

ServiceNow Problem Manager

ITHelp Inc.

Jul 2018 - Nov 2021

  • Identified root causes of system bottlenecks and deployed fixes
  • Enhanced service request turnaround times by 40%
  • Developed monitoring tools to predict and prevent future issues

Innovation-focused

Highlight your inventive solutions and improvements that have pushed the boundaries of standard practices.

Work Experience

ServiceNow Innovations Specialist

FutureTech Labs

Aug 2016 - Oct 2020

  • Integrated AI algorithms to automate routine support tasks
  • Implemented machine learning for predictive issue resolution
  • Developed an AI-driven chatbot that improved user satisfaction by 25%

Leadership-focused

Demonstrate your leadership abilities in guiding and mentoring teams to achieve their best work.

Work Experience

ServiceNow Team Lead

Prime Solutions Co.

Sep 2017 - Dec 2022

  • Led a team of 10 developers to complete high-impact projects
  • Fostered a collaborative environment that encouraged innovation
  • Conducted training sessions to upskill team members in new technologies

Customer-focused

Emphasize your efforts to meet and exceed customer expectations using ServiceNow solutions.

Work Experience

ServiceNow Customer Success Manager

ClientFirst Technologies

Feb 2016 - Nov 2020

  • Developed custom portals to enhance user experience
  • Reduced support requests by 30% through efficient self-service options
  • Regularly solicited client feedback to improve service offerings

Growth-focused

Show how your initiatives have contributed to the growth and expansion of your previous employers.

Work Experience

ServiceNow Growth Strategist

ExpandIT Solutions

Jan 2017 - Oct 2021

  • Developed scalable solutions to support business growth
  • Implemented additional modules that increased company revenue by 15%
  • Trained new hires to expand the development team’s capabilities

Efficiency-focused

Discuss your efforts in streamlining processes to improve speed and reduce waste.

Work Experience

ServiceNow Efficiency Expert

OptiTech Systems

Mar 2017 - Dec 2021

  • Automated redundant tasks, saving the team 20+ hours of work per week
  • Reduced system downtimes through proactive monitoring
  • Implemented best practices to maintain high performance standards

Technology-focused

Discuss the advanced technologies you’ve used and how they’ve benefited your previous roles.

Work Experience

ServiceNow Solutions Architect

TechForward Innovations

Apr 2018 - Sep 2022

  • Utilized ServiceNow’s APM module for efficient application portfolio management
  • Implemented blockchain solutions for secure data management
  • Adopted microservices architecture to enhance system modularity

Collaboration-focused

Illustrate your ability to work well with other teams and departments to achieve common goals.

Work Experience

ServiceNow Collaboration Manager

Unified Tech Inc.

May 2016 - Aug 2020

  • Worked closely with QA and PM teams to ensure smooth project delivery
  • Held regular meetings to align development goals with business objectives
  • Improved cross-functional communication, reducing project delays by 30%

Training and Development focused

Show how you’ve been involved in the growth and improvement of your team through training initiatives.

Work Experience

ServiceNow Training Specialist

LearningLoop Corporation

Jun 2017 - Dec 2021

  • Conducted monthly training sessions on new ServiceNow updates
  • Developed a training curriculum that reduced onboarding time by 50%
  • Mentored junior developers, resulting in improved code quality and efficiency

Write your servicenow developer resume summary section

Writing your resume summary as a ServiceNow developer requires a clear, concise approach. You need to highlight your experience, showcase relevant skills, and mention key achievements. The goal is to grab a hiring manager's attention quickly.

Describe yourself by emphasizing your expertise in ServiceNow development. Mention years of experience, key skills, and major accomplishments. Stay brief yet detailed. Avoid vague statements and unnecessary jargon.

A resume summary differs from other sections. A resume objective focuses on your career goals, not skills. A resume profile might delve deeper into your background. However, a summary of qualifications lists specific skills and achievements, often in bullet points.

Let's look at examples. First example:

SUMMARY
ServiceNow Developer skilled in coding. Worked in big companies. Handled projects and met deadlines. Expert in solutions and troubleshooting.

This summary is poorly written. It's too vague and lacks specifics. It mentions skills without qualifiers and gives no insights into the developer's impact or success.

Now, a better example:

SUMMARY
Experienced ServiceNow Developer with over 5 years of expertise in scripting and automating workflows. Proven track record in optimizing processes for Fortune 500 companies, boosting operational efficiency by 20%. Skilled in ITIL, JavaScript, and Glide API to deliver customized solutions.

This summary stands out. It specifies years of experience, highlights key skills, and mentions quantifiable achievements. It provides a snapshot of your expertise and value, offering a compelling reason for hiring managers to learn more.

Listing your servicenow developer skills on your resume

When crafting your skills section for a ServiceNow developer resume, you can either have a standalone skills section or incorporate skills into other sections like experience and summary. Placing skills in various sections ensures the recruiter notices them throughout your resume.

Your strengths and soft skills are equally important. Strengths point out what you are inherently good at, like problem-solving or attention to detail. Soft skills include abilities like communication, teamwork, and adaptability. Hard skills, on the other hand, are technical know-how and capabilities that you’ve acquired or learned.

Using keywords in your resume related to your skills and strengths helps pass through applicant tracking systems (ATS) and appeals to recruiters. These keywords are vital in getting your resume noticed.

Skills
ServiceNow Development
Scripting (JavaScript, GlideScript)
UI/UX Design
API Integration
Business Analysis
Agile Methodologies
Problem Solving
Team Collaboration

This skills section is effective as it lists directly relevant skills without being overly wordy. It reflects both technical and soft skills required for a ServiceNow developer role, making it versatile.

Best Hard Skills to Feature on Your ServiceNow Developer Resume

Hard skills are essential for a ServiceNow developer as they demonstrate specific, teachable abilities and technical expertise required for the role. They should show what you can do, which tools you're familiar with, and how you can help the company. Here are the most in-demand hard skills:

Hard Skills

  • ServiceNow Development
  • JavaScript
  • GlideScript
  • REST/SOAP API Integration
  • ADM (Application Development and Maintenance)
  • UI/UX Design
  • ServiceNow Discovery
  • Configuration Management Database (CMDB)
  • ServiceNow IT Service Management (ITSM)
  • ServiceNow IT Operations Management (ITOM)
  • Business Rules
  • Client Scripts
  • Update Sets
  • Employee Self-Service (ESS) Portals
  • Workflow Customization

Best Soft Skills to Feature on Your ServiceNow Developer Resume

Soft skills are just as crucial because they highlight your interpersonal abilities and how you interact with a team. They demonstrate your personality, work ethic, and how you handle challenges:

Soft Skills

  • Communication
  • Team Collaboration
  • Problem Solving
  • Adaptability
  • Time Management
  • Creativity
  • Leadership
  • Critical Thinking
  • Detail-Oriented
  • Conflict Resolution
  • Learning Agility
  • Patience
  • Reliability
  • Initiative
  • Empathy

How to include your education on your resume

The education section is an important part of your ServiceNow Developer resume. It should highlight your qualifications tailored to the job you're applying for. Including irrelevant education may clutter your resume and detract from your key qualifications.

When listing your GPA, only include it if it is strong, typically above 3.0. If you graduated with honors such as cum laude, make sure to include it as it demonstrates academic excellence. List your degree clearly, specifying the degree type, major, and the institution you attended.

For a bad example:

Education
Bachelor of Arts in History
University of Illinois

This example is bad because it lists an irrelevant degree (History) for a ServiceNow Developer role. There is no GPA or honors mentioned even if potentially applicable.

For a good example:

Education
Bachelor of Science in Computer Science, cum laude
Stanford University
GPA
3.8
/
4.0

This example is good because it highlights a relevant degree in Computer Science from a reputable institution. The GPA of 3.8 is strong and indicates academic excellence, while the cum laude honors further emphasize the candidate's achievements.

How to include servicenow developer certificates on your resume

Including a certificates section in your ServiceNow developer resume is essential. It showcases your credentials and expertise. Certificates can be added either in the header or in a standalone section.

List the name of each certification. Include the date you earned it. Add the issuing organization to provide credibility.

If you prefer to include certificates in the header, it highlights them immediately. For example:

Certified ServiceNow Administrator - ServiceNow, 2022

Here's a good example of a standalone certificates section:

Certificates
Certified ServiceNow Administrator
ServiceNow
Certified Implementation Specialist
ServiceNow
ITIL Foundation Certificate
AXELOS

This example is effective because it highlights relevant certifications that add value to your role as a ServiceNow developer. The certifications are well-organized and easy to read, making it simple for potential employers to see your qualifications at a glance. Each entry includes the title and the issuing organization, adding trust and clarity. These certifications demonstrate your commitment to the field and your continuous learning, which are desirable traits for any employer.

Extra sections to include in your servicenow developer resume

Crafting a compelling resume as a ServiceNow developer involves showcasing both your technical proficiencies and your well-rounded personality. Highlighting distinct sections such as language skills, hobbies, volunteer work, and books can greatly enhance your profile.

  • Language section — Add any other languages you know to show your language skills, like Spanish or German. This can help you work with worldwide teams and stand out.

  • Hobbies and interests section — List personal interests like coding or playing chess. This helps make you seen as more than just skills, showing you as a well-rounded person.

  • Volunteer work section — Talk about any volunteer work you’ve done like tutoring kids in coding. This shows you care about your community and have leadership skills.

  • Books section — Mention key books you've read that are important for your field, like "The Phoenix Project" or "Clean Code." This shows you keep up with your skills and keep learning.

This tailored approach sets you up for a standout resume, putting you in a great spot for your next job opportunity.

Pair your servicenow developer resume with a cover letter

A cover letter is a document that job applicants send alongside their resumes when applying for a job. It introduces you, highlights your qualifications, and explains why you are a good fit for the position. A cover letter can help the applicant by providing a personal touch, allowing them to explain details that their resume might not fully cover, and showcasing their enthusiasm for the job.

For a ServiceNow developer, a cover letter should focus on your technical skills and experience with ServiceNow platforms. Highlight specific projects you’ve worked on, your problem-solving abilities, and how you’ve helped previous employers improve their processes. Mention your formal education in Computer Science or a related field and emphasize any certifications you hold in ServiceNow. Discuss your understanding of best practices in the industry and your ability to follow and implement them.

Ready to create your cover letter with ease? Use Resume Mentor's cover letter builder to craft a professional cover letter in minutes. Export it as a PDF to protect your content and maintain the formatting. Get started now and make a strong impression on your future employer!

Addison Harris

Indianapolis, Indiana

+1-(234)-555-1234

help@resumementor.com


Dear Hiring Manager,

I am keen to join your organization as a ServiceNow Developer because I admire your commitment to innovative cloud solutions and continuous improvement. Your company’s focus on leveraging technology to drive business efficiencies strongly aligns with my professional values and experience.

During my tenure at Deloitte, I led a project where I implemented ServiceNow ITSM and ITOM modules for a major client. This involved optimizing data models and enforcing coding standards, which doubled the data processing speed and significantly improved service delivery. The success of this project demonstrated my ability to deliver complex technical solutions while enhancing operational efficiencies.

I would welcome the opportunity to discuss how my background, skills, and certifications make me a strong candidate for your team. Please feel free to contact me to schedule an interview at your earliest convenience. I am looking forward to the possibility of contributing to your company's future successes.

Sincerely,

Addison Harris

Servicenow Developer
Side Banner Cta Image

Make job-hunting a breeze!

Build your resume and focus on finding the right job

Build Resume