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Servicenow Developer Resume Examples

By Silvia Angeloro

Aug 27, 2024

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12 min read

Mastering Your ServiceNow Developer Resume: Crafting a Standout Application with Tech-tile Precision and Impact.

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Servicenow System Integration Developer

IT Operations Management Servicenow Developer

Servicenow Application UI Developer

Servicenow Business Process Developer

Security Incident Servicenow Developer

Customer Service Management Servicenow Developer

Servicenow Mobile App Developer

Automation and Orchestration Servicenow Developer

AI/Machine Learning Servicenow Developer

ITSM Servicenow Implementation Developer

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Servicenow System Integration Developer resume sample

When applying for this role, highlight any experience in system integration, especially with ServiceNow. Focus on your technical skills in APIs, web services, and middleware. Mention your familiarity with ITIL processes and how they relate to service management. Also, emphasize any projects where you've improved system efficiency or reduced downtime, using a 'skill-action-result' framework. If you've gained certifications in Integration or Cloud technologies, list those to demonstrate your commitment to staying current in the field. This will help set you apart from other candidates.

Anthony Harris
ServiceNow System Integration Developer
+1-(234)-555-1234
info@resumementor.com
Fort Worth, Texas
Summary
Dedicated ServiceNow System Integration Developer with over 4 years of experience. Expert in REST, SOAP, and ServiceNow IntegrationHub. Achieved a 25% efficiency increase in cross-platform data flow. Passionate about designing seamless systems for impactful enterprise solutions.
Skills
Experience
Senior ServiceNow Integration Developer
Irving, Texas
Accenture
  • Led a team to develop and implement a complex ServiceNow integration, resulting in a 20% decrease in operational downtime across departments.
  • Collaborated with IT teams to gather requirements for integrating ServiceNow with SAP systems, enhancing data visibility for stakeholders.
  • Utilized ServiceNow IntegrationHub to streamline workflows, achieving a 25% increase in efficiency for ticket resolution processes.
  • Developed automated testing scripts for integration validation, significantly reducing testing time by 30% per project.
  • Resolved intricate integration issues in real-time, maintaining a 98% system uptime and user satisfaction rate.
  • Authored comprehensive technical documentation, including integration design specs and user guides, improving team onboarding efficiency.
ServiceNow Integration Specialist
Dallas, Texas
Deloitte
  • Designed and implemented REST API integrations between ServiceNow and AWS, resulting in a 40% improvement in data processing speeds.
  • Conducted thorough code reviews to ensure adherence to best practices, leading to a 15% reduction in post-deployment defects.
  • Collaborated with cross-functional teams to analyze requirements, leading to the successful completion of 10 integration projects annually.
  • Contributed to knowledge sharing workshops, fostering a collaborative learning environment that achieved a 12% increase in team productivity.
  • Optimized data flows using JSON and XML, significantly improving data accuracy by 18% and reducing redundancy.
ServiceNow Developer
Plano, Texas
Cognizant
  • Engineered service catalog integrations using ServiceNow Orchestration, achieving a 30% faster service delivery.
  • Maintained ServiceNow custom applications, resulting in improved app uptime and a 95% customer satisfaction rating.
  • Developed SOAP web services for seamless integration with third-party applications, enhancing interoperability within the ecosystem.
  • Led troubleshooting efforts to quickly resolve issues, maintaining a 99% resolution rate on first contact.
Software Developer
Austin, Texas
IBM
  • Developed middleware solutions connecting disparate systems, resulting in a unified platform and reducing data silos by 35%.
  • Implemented robust data validation protocols, enhancing data integrity across diverse databases and reducing errors by 20%.
  • Participated in agile development cycles, contributing to the release of application updates with improved features and user experience.
  • Created extensive user guides and process documents, facilitating clear understanding and usage for end-users and technicians.
Education
Master of Science in Information Technology
Arlington, Texas
University of Texas at Arlington
Bachelor of Science in Computer Science
College Station, Texas
Texas A&M University
Key Achievements
ServiceNow Implementation Success
Successfully led a project to integrate ServiceNow with Salesforce, resulting in a 30% increase in operational efficiency.
Code Quality Enhancement
Initiated code review processes that reduced production issues by 25%, proving crucial for meeting client deliverables.
Data Accuracy Improvement
Developed data validation protocols for integrations, improving data accuracy and integrity across 12 enterprise systems.
Interests
Streamlining IT Processes
Enthusiastic about creating efficient IT workflows through system integrations, focused on driving business value.
Photography
Passionate about capturing moments using various photography techniques, showcasing the beauty of everyday life.
Cycling
Enjoy cycling for leisure and fitness, exploring new trails and promoting a healthy lifestyle through outdoor activities.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Courses
ServiceNow IntegrationHub Fundamentals
An in-depth course by ServiceNow, focusing on integrating systems using IntegrationHub components.
REST API Design and Development
Offered by Coursera, this course provides advanced insights into REST API design and development.

IT Operations Management Servicenow Developer resume sample

When applying for this role, focus on highlighting your experience with IT operations and incident management. Demonstrating your ability to streamline processes and improve service delivery is key. Include relevant certifications, such as ITIL or ServiceNow administration, and detail any specific projects where you exceeded performance metrics. Use the 'skill-action-result' framework to illustrate how your contributions led to measurable improvements. Additionally, mention teamwork and collaboration experiences, as these skills are crucial for effectively managing cross-functional responsibilities.

Leah Torres
IT Operations Management ServiceNow Developer
+1-(234)-555-1234
info@resumementor.com
Austin, Texas
Professional Summary
Experienced IT Operations Management ServiceNow Developer with over 5 years of expertise in ITOM solutions, JavaScript, and ServiceNow integration, achieving a 30% reduction in system outages. Eager to optimize IT operations and enhance service management capabilities.
Skills
Employment History
ServiceNow Developer
Austin, Texas
Hewlett Packard Enterprise
  • Developed and configured ITOM solutions on the ServiceNow platform, resulting in a 25% increase in operational efficiency over a six-month period.
  • Collaborated with cross-functional teams to design workflows for Discovery, Event Management, and Orchestration modules, enhancing service management capabilities.
  • Customized ServiceNow applications to address unique business requirements, optimizing system performance and achieving a 20% reduction in response times.
  • Conducted thorough testing and validation of developed solutions, ensuring they met industry standards and decreased defects by 15%.
  • Monitored system performance and identified areas for improvement, implementing changes that enhanced stability and reduced downtime by 30%.
  • Provided ongoing technical support and troubleshooting for ServiceNow applications, maintaining a 98% customer satisfaction rating.
IT Operations Consultant
Austin, Texas
IBM
  • Designed and implemented comprehensive ITOM solutions on ServiceNow, contributing to a 40% improvement in incident resolution time.
  • Led initiatives to enhance ServiceNow integration techniques including REST and SOAP, enabling seamless communication with third-party systems.
  • Collaborated with stakeholders to gather requirements for ITOM processes, providing technical guidance to optimize Service Mapping.
  • Developed and maintained technical documentation for configurations and processes, facilitating improved knowledge sharing within the team.
  • Stayed updated with new ServiceNow features, recommending enhancements that aligned with evolving business needs and resulting in a 15% increase in system functionality.
ServiceNow Application Engineer
Austin, Texas
Accenture
  • Customized ServiceNow features to meet business objectives, resulting in a significant 30% increase in workflow efficiency.
  • Conducted system performance analysis and implemented necessary changes to improve system stability and uptime by 20%.
  • Integrated ServiceNow with cloud technologies, enabling enhanced operational capabilities and a 15% reduction in processing time.
  • Provided expert troubleshooting and support of ServiceNow applications, minimizing business operation disruptions and improving service reliability.
IT Analyst
Austin, Texas
Dell Technologies
  • Assisted in developing and configuring ITOM processes on the ServiceNow platform, enhancing service delivery times by 20%.
  • Utilized ITIL best practices to improve IT service management processes, contributing to a 25% increase in efficiency.
  • Participated in cross-functional collaboration initiatives to gather comprehensive requirements for ITOM development projects.
  • Created detailed technical documentation for ServiceNow configurations, boosting team knowledge sharing and reducing training time by 15%.
Education
Master of Science in Information Technology
Austin, Texas
University of Texas at Austin
Bachelor of Science in Computer Science
College Station, Texas
Texas A&M University
Key Achievements
Significant System Uptime Increase
Led a project that resulted in a 30% system uptime increase by optimizing ServiceNow configurations for a major client.
Improved Workflow Efficiency
Achieved a 25% increase in workflow efficiency through the successful implementation of ServiceNow ITOM solutions.
Key Achievements
Reduced Incident Resolution Time
Played a key role in cutting incident resolution time by 40% through effective ITOM process enhancements at IBM.
Customer Satisfaction Rating
Maintained a 98% customer satisfaction rating by providing exceptional support and successful troubleshooting of ServiceNow applications.
Interests
Innovative IT Operations
Dedicated to exploring cutting-edge IT operations strategies to enhance organizational efficiency and productivity.
System Optimization Enthusiast
Passionate about identifying and implementing solutions for optimizing systems to improve performance and reliability.
Tech Community Engagement
Active participant in technology meetups and discussions, fostering learning and networking amongst peers.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Certifications
Advanced ServiceNow Troubleshooting
Coursera course focused on diagnosing complex issues and optimizing ServiceNow performance.
ITIL Practitioner Certification
Certification program provided by AXELOS to deepen understanding and application of ITIL best practices.

Servicenow Application UI Developer resume sample

When applying for this role, focus on your experience with front-end technologies such as HTML, CSS, and JavaScript. Highlight any projects where you improved application usability or user experience. Mention certifications in UI design or relevant courses that showcase your technical skills. Use the 'skill-action-result' format to illustrate how your contributions enhanced user satisfaction or reduced load times. If you’ve collaborated with UX designers, include examples of your teamwork and how it positively impacted the final product.

Chloe Martinez
ServiceNow Application UI Developer
+1-(234)-555-1234
info@resumementor.com
Los Angeles, California
Summary
Experienced ServiceNow UI Developer with 5 years of experience in enhancing user interfaces using HTML, CSS, and JavaScript. Achieved 30% productivity increase through UI optimizations. Excited to apply expertise in ServiceNow tools and frameworks to drive innovative application design.
Experience
ServiceNow UI Specialist
Los Angeles, CA
Cask
  • Redesigned key UI components on the Service Portal, improving user satisfaction by 35% and decreasing support tickets by 20%.
  • Collaborated with UX designers to implement a comprehensive accessibility compliance strategy, resulting in a 40% increase in application usability.
  • Developed custom widgets using Glide and Jelly, enhancing ServiceNow capabilities for unique client requirements and boosting functionality.
  • Integrated AngularJS in ServiceNow projects, facilitating seamless transitions and enhancing interactive features for end-users by 25%.
  • Established UI performance benchmarks, resolving over 15 recurring UI bugs resulting in a 50% increase in system efficiency.
  • Managed a UI enhancements project that streamlined workflow processes, reducing task completion time by 30% and user errors by 18%.
Frontend Developer
Los Angeles, CA
Thirdera
  • Utilized HTML, CSS, and JavaScript to customize ServiceNow interfaces, leading to an overall improvement in user productivity by 30%.
  • Engaged with stakeholders to gather user requirements, successfully translating needs into functional UI designs and ensuring customer satisfaction.
  • Implemented responsive design tactics, increasing cross-platform compatibility and mobile user engagement by 40%.
  • Regularly participated in code reviews, enhancing code quality and helping reduce documentation-based rework by 20%.
  • Led a project migrating legacy components to advanced AngularJS frameworks, reducing application load times by 50%.
ServiceNow UI Developer
Los Angeles, CA
KPMG
  • Customized ServiceNow application interfaces, demonstrated innovation by creating over 10 new feature prototypes accelerating deployment by 15%.
  • Optimized UI components for Incident Management and Change Management modules, increasing system navigation efficiency by 25%.
  • Engaged in comprehensive UI performance evaluations, identifying and resolving critical issues that lowered downtime by 60%.
  • Mentored junior developers in the application of ServiceNow development tools, resulting in a cohesive and skilled technical team.
Software Developer
Los Angeles, CA
Accenture
  • Executed numerous HTML and JavaScript projects for corporate environments, demonstrating proficiency and adaptability in diverse development scenarios.
  • Assisted in the integration of third-party APIs within existing ServiceNow platforms, resulting in enhanced service offerings.
  • Conducted multiple system tests and bug fixes, leading to increased application reliability and vendor compliance.
  • Strengthened application security protocols and end-user privacy, enhancing trust and maintaining compliance with industry standards.
Languages
English
(
Native
)
Spanish
(
Proficient
)
Key Achievements
Service Portal Redesign
Led a project that redesigned the ServiceNow Service Portal, leading to a 35% reduction in user complaints.
UI Optimization Efficiency
Spearheaded an efficiency optimization project, resulting in a 50% increase in system performance metrics.
AngularJS Integration Success
Successfully integrated AngularJS in UI projects, reducing load times by 50% and enhancing interactivity.
Debugging Initiative Lead
Managed a debugging initiative resolving critical issues, boosting application reliability by 60%.
Skills
Education
Master of Science in Information Technology
Los Angeles, CA
University of Southern California
Bachelor of Science in Computer Science
Los Angeles, CA
University of California, Los Angeles
Certifications
Developing on the Now Platform
Comprehensive course by ServiceNow Training to master platform development techniques and best practices.
ServiceNow UX/UI Development
A detailed online course by Coursera focusing on UI design principles specifically for ServiceNow applications.
Interests
Innovative UI/UX Solutions
Passionate about creating user-friendly, efficient interfaces that enhance user experiences and productivity.
Tech Conferences
Enjoy attending technology conferences to keep updated with the latest industry trends and innovations.
Web Development
Enthusiastic about web development, constantly learning new frameworks and technologies to enhance applications.

Servicenow Business Process Developer resume sample

When applying for this role, it’s essential to showcase any experience in process mapping or process improvement. Highlight your familiarity with frameworks such as Agile or Lean, as these are often crucial for success. Include any certifications such as 'Six Sigma' or 'Business Process Management' to demonstrate your expertise. Use examples to illustrate how your contributions have streamlined workflows or boosted efficiency, focusing on a 'task-action-result' format. This will strengthen your application and show your potential impact on the organization.

Riley Nelson
Servicenow Business Process Developer
+1-(234)-555-1234
info@resumementor.com
San Diego, California
Profile
Skilled ServiceNow Business Process Developer with 3+ years of experience and strong technical expertise in JavaScript. Successfully led a ServiceNow implementation improving efficiency by 30%, recognized for delivering high-quality solutions.
Employment History
ServiceNow Business Process Developer
San Diego, California
Acme Corporation
  • Collaborated with cross-functional stakeholders to design and implement ServiceNow processes that improved operational efficiency by 30%.
  • Developed custom ServiceNow applications and modules which led to a 25% reduction in processing time for critical workflows.
  • Configured and customized ServiceNow dashboards that improved data visibility for management, resulting in informed decision-making.
  • Led testing efforts and validation processes for ServiceNow applications, ensuring high levels of functionality and user satisfaction.
  • Provided technical support and resolved complex issues, decreasing application downtime by 40%.
  • Authored and maintained technical documentation including user guides, enhancing ease of use and adoption among team members.
ServiceNow Developer
San Diego, California
TechSystems Inc.
  • Designed and developed ServiceNow modules, optimizing critical business processes and achieving efficiency gains of 20%.
  • Implemented best practices for ServiceNow coding and development, ensuring alignment with industry standards and governance.
  • Executed the integration of ServiceNow with third-party systems, successfully enhancing system interoperability and data flow.
  • Created and optimized workflows that streamlined operations, resulting in enhanced process automation.
  • Managed end-user training sessions that increased user engagement and adoption metrics by 15%.
IT Systems Analyst
Los Angeles, California
Innovate Solutions
  • Conducted detailed analysis and redesign of business processes that reduced manual intervention and improved service delivery time.
  • Configured and customized ServiceNow Incident Management and Service Catalog modules for streamlined operations.
  • Collaborated with teams to ensure effective change management and seamless transitions to new process solutions.
  • Authored detailed process documentation and instructed development team on implementation practices.
Junior Business Analyst
San Francisco, California
Future Technologies
  • Contributed to business process improvements by assisting in the development and deployment of a ServiceNow Solution.
  • Monitored key performance indicators for implemented solutions, assessing impact and areas for further enhancement.
  • Supported process automation initiatives which resulted in improved consistency and accuracy, impacting the bottom line positively.
  • Assisted in conducting training sessions and workshops for end-users to boost system familiarity and operational efficiency.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Key Achievements
Improved Process Efficiency
Led a project resulting in a 30% increase in process efficiency and significant cost reductions.
ServiceNow MVP Award
Received recognition for exceptional ServiceNow application development, enhancing user experience and system reliability.
Standardized Custom Workflows
Developed custom workflows that led to a 40% reduction in operational discrepancies across departments.
Technical Excellence Recognition
Awarded for outstanding ServiceNow technical support, decreasing application downtime by 40%.
Skills
Education
Master of Science in Information Technology
Los Angeles, California
University of Southern California
Bachelor of Science in Computer Science
San Diego, California
University of California, San Diego
Courses
Mastering ServiceNow Development
Provided by Udemy, focuses on ServiceNow development best practices and advanced techniques.
ServiceNow Integration and Automation
Offered by Coursera, this course enhances skills in system integration and automation using ServiceNow.
Interests
Process Automation Enthusiast
Passionate about improving efficiency through the automation and optimization of IT processes.
Tech Community Contributor
Enjoy contributing to tech forums and sharing insights on evolving IT trends and solutions.
Outdoor Enthusiast
Love engaging in outdoor activities like hiking and biking to maintain work-life balance.

Security Incident Servicenow Developer resume sample

When applying for this role, highlight any relevant experience in security incident management or IT service management. Focus on your familiarity with incident response processes and tools. Mention any certifications like 'Certified Information Systems Security Professional' or relevant training programs. Provide instances where your actions have directly led to improved security posture or incident resolution times, using a 'skill-action-result' approach. Demonstrating your analytical skills and your ability to collaborate with cross-functional teams will make your application stand out and show your impact in similar environments.

Paisley Moore
Security Incident ServiceNow Developer
+1-(234)-555-1234
info@resumementor.com
Fort Worth, Texas
Professional Summary
Experienced ServiceNow developer with 8 years in security incident management. Expertise in designing ServiceNow solutions resulted in 30% increase in incident response efficiency. Skilled in ITIL, JavaScript, and REST API integration.
Experience
ServiceNow Developer
Dallas, Texas
Accenture
  • Designed and implemented a ServiceNow security incident management solution that improved incident resolution times by 45% within a year.
  • Collaborated with cross-functional teams to gather requirements, resulting in the development of tailored workflows that increased process efficiency by 35%.
  • Configured customized ServiceNow applications, creating over 50 business rules and UI scripts that streamlined user interactions and operational workflows.
  • Led the development of interactive dashboards and reports, enhancing visibility into incident resolutions and operational metrics by 60%.
  • Partnered with security teams to resolve ServiceNow-related technical issues, reducing downtime by 25% and enhancing security operations.
  • Provided comprehensive training to over 100 end-users across various departments, enabling seamless adoption of new ServiceNow features.
IT Service Management Lead
Plano, Texas
Cognizant
  • Managed the customization and implementation of ITIL-compliant ServiceNow modules, reducing incident reporting time by 30%.
  • Integrated REST APIs with external systems, resulting in streamlined processes and improved data accuracy by 45%.
  • Developed and maintained over 70 client scripts, contributing to a 40% increase in platform usability and user satisfaction.
  • Ensured adherence to security policies during all stages of development and implementation, mitigating potential security threats effectively.
  • Conducted workshops on ServiceNow best practices, enhancing team productivity and promoting ITIL standards.
ServiceNow Administrator
Irving, Texas
DXC Technology
  • Led a project to upgrade ServiceNow platform features, resulting in a 20% improvement in user experience and system performance.
  • Implemented service catalog items and automated workflows, reducing manual processing time by 35% and enhancing operational efficiency.
  • Collaborated with IT and business stakeholders to improve ServiceNow adoption, achieving a 25% increase in user engagement.
  • Configured email notifications and incident templates, standardizing communication and ensuring consistent incident handling.
ServiceNow Analyst
Houston, Texas
Capgemini
  • Assisted in the configuration and maintenance of ServiceNow platform, enhancing service delivery and user satisfaction by 20%.
  • Participated in the development of user-friendly process automation tools, improving incident resolution rates by 15%.
  • Enhanced data import processes to ensure high data quality standards, resulting in improved reporting accuracy and decision-making.
  • Facilitated training sessions for new ServiceNow users, ensuring smooth platform transitions and integration into existing workflows.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Key Achievements
Improved Incident Response Efficiency
Redesigned incident response workflows in ServiceNow, increasing efficiency by 30% and reducing resolution times.
Led Major ServiceNow Upgrade Project
Successfully led the upgrade of ServiceNow platform, resulting in a 20% improvement in system performance and user satisfaction.
Enabled Seamless Integration Processes
Implemented REST API integrations, enhancing data accuracy by 45% and streamlining cross-system processes.
Developed Comprehensive User Training Program
Created a training program for ServiceNow users, contributing to a 25% increase in platform adoption and user engagement.
Key Skills
Education
Master of Science in Information Technology
Arlington, Texas
University of Texas at Arlington
Bachelor of Science in Computer Science
College Station, Texas
Texas A&M University
Courses
Certified ServiceNow Developer
Completed ServiceNow certification program, focusing on application development and scripting by ServiceNow.
Advanced ITIL Certification
Earned ITIL certification, emphasizing best practices in IT service management, provided by Axelos.
Interests
Cybersecurity Innovation
Interested in developing cutting-edge security technologies that protect organizations from emerging threats.
Software Development
Passionate about writing efficient, scalable code that meets both user needs and technical requirements.
Data Analysis
Enjoy leveraging data analytics to drive informed business decisions and strategic security improvements.

Customer Service Management Servicenow Developer resume sample

When applying for this role, it’s important to showcase your experience in customer service and technical troubleshooting. Highlight any experience with incident management and your ability to handle escalations efficiently. Certifications in ITIL or Service Management methodologies will strengthen your application. Use specific examples to demonstrate how your technical skills have improved service delivery. Follow a 'skill-action-result' format to illustrate your impact, such as reducing response times or increasing customer satisfaction scores through your contributions.

Paisley Moore
Customer Service Management ServiceNow Developer
+1-(234)-555-1234
info@resumementor.com
San Diego, California
Summary
Experienced Customer Service Management Developer with over 5 years on the ServiceNow platform, skilled in JavaScript, HTML, CSS, and REST/SOAP. Drove a 30% improvement in customer workflows. Excited to contribute to enhancing customer service capabilities and achieving business goals.
Skills
Work Experience
Senior Customer Service Management Developer
San Diego, California
Cask LLC
  • Designed and implemented ServiceNow CSM solutions that improved customer service response time by 25%.
  • Integrated various legacy systems into ServiceNow, enhancing functionality and streamlining operations by 40%.
  • Led a team of three developers to customize applications for improved customer workflows, resulting in a 30% efficiency gain.
  • Resolved over 200 ServiceNow application issues, providing timely support and reducing downtime by 15%.
  • Collaborated with cross-functional teams to gather requirements and successfully align with business objectives.
  • Maintained up-to-date technical documentation, improving user training sessions by 20%.
ServiceNow Developer
San Diego, California
Accenture
  • Configured and customized ServiceNow applications to optimize customer service processes, increasing workflow efficiency by 20%.
  • Developed over 50 business rules and client scripts to facilitate smooth customer interactions and support.
  • Conducted system data migrations, reducing errors and improving data integration speed by 30%.
  • Provided technical support, resolving application issues promptly and enhancing user satisfaction.
  • Implemented regular system updates in line with best practices, ensuring platform integrity and enhancing module functionalities.
ServiceNow Application Specialist
Seattle, Washington
Deloitte
  • Customized CSM functionalities that aligned with business needs and improved client interaction by 15%.
  • Produced comprehensive user guides and design specifications, facilitating accurate application usage and training sessions.
  • Collaborated on Agile development projects, enhancing application deployments and efficiency by 25%.
  • Proactively addressed application issues, reducing service desk tickets by 10% through user guidance and system adjustments.
IT Specialist
San Jose, California
Infosys
  • Assisted in ServiceNow deployment projects, ensuring smooth system operations and supporting customer service enhancements.
  • Conducted technical training on ServiceNow functionalities, increasing user proficiency by 15%.
  • Coordinated with IT teams to analyze service requests, improving response resolution times by 20%.
  • Implemented and maintained technical documentation, ensuring procedural consistency across all modules.
Education
Master of Science in Information Technology
Los Angeles, California
University of Southern California
Bachelor of Science in Computer Science
San Diego, California
University of San Diego
Key Achievements
Enhanced Customer Service Response
Implemented ServiceNow solutions that improved response rates by 25% through efficient workflows and process streamlining.
Led Successful System Integration
Integrated existing systems into ServiceNow, reducing operation inefficiencies by 40% and improving platform functionality.
Key Achievements
Training Initiative Success
Launched new user training programs that improved ServiceNow competence amongst employees by 20%, enhancing application use.
Technical Issue Resolution
Provided prompt application issue resolutions, reducing downtime by 15% and improving technical support satisfaction ratings.
Interests
Technology Innovations
Passionate about leveraging modern technologies for enhanced customer service solutions and operational efficiencies.
Web Development
Keen interest in continuously developing web applications and staying updated with evolving web technologies.
Travel Exploration
Enjoy exploring new cultures and environments, enhancing personal growth and a broader worldview.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Courses
Certified Application Developer
Provided by ServiceNow Training, focused on advanced application development using the ServiceNow platform.
ITIL 4 Foundation Certification
Offered by Axelos, detailed understanding of ITIL practices and service management concepts.

Servicenow Mobile App Developer resume sample

When applying for this position, it’s important to showcase your experience with mobile app development frameworks and tools. Highlight any familiarity with JavaScript, Swift, or Kotlin, as these are essential for creating effective applications. If you have completed relevant courses or obtained certifications such as 'Mobile App Development' or 'User Interface Design', make sure to include these. Describe specific projects where your contributions directly improved user experience or app performance, using a 'skill-action-result' format to demonstrate your impact on past projects.

Sebastian Martin
ServiceNow Mobile App Developer
+1-(234)-555-1234
info@resumementor.com
San Diego, California
Summary
Experienced ServiceNow Mobile App Developer with over 5 years in building and customizing mobile solutions, specializing in JavaScript and REST APIs. Delivered several successful app projects enhancing user experience, marked by a 35% increase in efficiency.
Employment History
Senior ServiceNow Developer
San Diego, CA
Accenture
  • Led a team to develop and customize a ServiceNow mobile application improving user engagement by 40%.
  • Collaborated with UX designers and product owners to create seamless mobile interfaces, resulting in a 25% boost in user satisfaction ratings.
  • Implemented a robust integration between ServiceNow and a third-party scheduling application, which enhanced scheduling efficiency by 30%.
  • Conducted code reviews and mentored junior developers, contributing to a 20% improvement in code quality metrics.
  • Troubleshot complex issues within mobile applications and workflows, reducing application downtime by 15%.
  • Successfully rolled out major updates to mobile application, increasing performance speed by 50%.
ServiceNow Mobile Solutions Engineer
Los Angeles, CA
Cognizant
  • Streamlined mobile application development processes utilizing Agile methodologies, reducing delivery time by 25%.
  • Enhanced mobile app functionalities by integrating REST APIs, driving a 20% increase in user productivity.
  • Provided technical guidance to ensure compliance with development best practices, resulting in higher product quality.
  • Managed integrations with external systems, which boosted data availability for users by 35%.
  • Contributed to the training of staff on using the new mobile features, increasing adoption rates by 40%.
ServiceNow Developer
San Francisco, CA
Deloitte
  • Developed a customized ServiceNow mobile solution that reduced customer query response time by 30%.
  • Worked closely with business analysts to define requirements and improve app functionality, enhancing overall efficiency.
  • Utilized AngularJS to improve user interfaces, resulting in a 20% increase in user engagement.
  • Documented development processes and application configurations, ensuring smooth handovers and easy maintenance.
Junior ServiceNow Developer
Seattle, WA
Infosys
  • Assisted in the deployment of mobile solutions and troubleshooting, which led to a 15% reduction in user-reported issues.
  • Supported the integration of third-party services with ServiceNow, improving data accessibility.
  • Participated in Agile sprints, contributing to a 10% increase in project completion rates.
  • Wrote and maintained technical documentation to support Development and Operations teams.
Languages
English
(
Native
)
Spanish
(
Proficient
)
Key Achievements
Decreased App Launch Time
Optimized the mobile application by 50%, leading to a dramatic decrease in launch times and enhanced user experience.
Led Successful Major Update Deployment
Managed a critical update for a ServiceNow mobile app that resulted in faster speeds and increased user satisfaction.
Integrated Third-Party APIs
Successfully integrated complex third-party APIs, which improved data sync and availability by 30%, enhancing user operations.
Developed Training Programs
Designed training programs that increased app adoption rates by 40% and improved user proficiency with new mobile features.
Skills
Education
Master of Science in Information Technology
Los Angeles, CA
University of Southern California
Bachelor of Science in Computer Science
San Diego, CA
University of California, San Diego
Courses
ServiceNow Certified Application Developer
Certification provided by ServiceNow focusing on all aspects of application development within the platform.
Mobile App Development: iOS & Android
Course by Coursera offering insights into developing mobile apps for iOS and Android platforms.
Interests
Mobile Technology Innovation
Passionate about innovating in mobile technology to enhance and simplify business processes.
Travel and Cultural Exploration
Enjoy exploring new cultures and traditions, which broadens perspective and creativity.
Fitness and Healthy Living
Committed to maintaining a healthy and active lifestyle through regular exercise and balanced nutrition.

Automation and Orchestration Servicenow Developer resume sample

When applying for this role, it's important to showcase your experience with automation tools and orchestration processes. Highlight any successful projects where you implemented automation solutions. Including any certifications in relevant technologies like DevOps or ITIL can strengthen your application. Emphasize how your technical skills led to efficiency improvements in previous roles. Use specific metrics to discuss the impact of your work. Detail any collaboration with cross-functional teams and your contributions to process optimization, focusing on a 'skill-action-result' framework for clarity.

John Walker
Automation and Orchestration Servicenow Developer
+1-(234)-555-1234
info@resumementor.com
Charlotte, North Carolina
Professional Summary
Experienced developer with over 3 years in ServiceNow, specializing in automation. Strong in JavaScript, REST, and ITOM, driving efficiency improvements of 30% in workflows.
Experience
ServiceNow Automation Developer
Charlotte, NC
Cognizant Technology Solutions
  • Led the automation of over 40 business processes using ServiceNow Orchestration, achieving a 25% increase in operational efficiency.
  • Collaborated with cross-functional teams to gather requirements and developed custom scripts, resulting in a 15% reduction in manual tasks.
  • Designed and implemented ServiceNow integrations with third-party tools, improving data accuracy and processing speeds by 20%.
  • Developed technical documentation for ServiceNow workflows, enhancing user understanding and ease of use.
  • Participated in code reviews, ensuring adherence to coding standards and resulting in a 50% reduction in code defects.
  • Conducted user training sessions, empowering teams to utilize automation solutions effectively and independently.
Senior ServiceNow Developer
Raleigh, NC
Infosys Limited
  • Enhanced performance and reliability of automation solutions by 35% through rigorous testing and optimization practices.
  • Integrated ServiceNow with ITSM and ITOM modules, resulting in streamlined workflows and processes.
  • Debugged and resolved complex ServiceNow issues, significantly improving system uptime and reducing downtime by 45%.
  • Stayed ahead of industry trends by implementing ServiceNow's latest features, elevating company's technological capabilities.
  • Developed robust REST/SOAP web services integrations, enhancing communication between multiple enterprise systems.
ServiceNow Developer
Charlotte, NC
Wipro Limited
  • Successfully designed and deployed ServiceNow flow designer workflows, resulting in a 20% reduction in processing times.
  • Implemented user-accessible technical documentation, improving training efficiency and decreasing onboarding time by 50%.
  • Collaborated closely with IT teams to ensure smooth system integration, leading to seamless automation of key business functions.
  • Provided strategic insights for enhancing existing automation solutions, boosting overall system performance and reliability.
ServiceNow Solutions Consultant
Raleigh, NC
DXC Technology
  • Designed and implemented scripting modules, leading to a 30% increase in operational effectiveness and responsiveness.
  • Facilitated workshops to translate stakeholder requirements into actionable technical solutions, resulting in aligned project outcomes.
  • Contributed to an automation initiative project that improved resource allocation and achieved 40% faster task completion rates.
  • Ensured adherence to best practices while developing ServiceNow applications, resulting in improved quality and reduced issue rates.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Key Achievements
Efficiency Boost through Automation
Implemented ServiceNow automation solutions that increased operational efficiency by 30%, positively impacting five key business units.
Successful Integration Project Execution
Successfully led a team that integrated five enterprise systems with ServiceNow, improving data flow and reducing errors by 25%.
Code Quality Improvement Initiative
Participated in coding standardization project, resulting in 50% reduction in subsequent code defects and increased code maintainability.
Large-Scale System Uptime Enhancement
Developed troubleshooting guides and solutions, elevating system uptime by 45% and minimizing business disruptions.
Skills
Education
Bachelor of Science in Computer Science
Chapel Hill, NC
University of North Carolina at Chapel Hill
Master of Science in Information Technology
Raleigh, NC
North Carolina State University
Courses
ServiceNow Certified Application Developer
Certification provided by ServiceNow, focusing on application development best practices and techniques.
ServiceNow Integration Specialist Training
Intensive course by Global Knowledge on leveraging ServiceNow APIs for seamless integrations.
Interests
Cutting-edge Technology
Passionate about exploring and implementing the latest advancements in technology to drive business efficiencies.
Digital Process Automation
Interested in the evolving field of digital automation and its potential to transform workplace productivity.
Coding Challenges
Enthusiastic about engaging in programming competitions that challenge and refine coding skills.

AI/Machine Learning Servicenow Developer resume sample

When applying for this role, it's important to emphasize your technical skills in AI and machine learning frameworks such as TensorFlow or PyTorch. Include any experience with data analysis and algorithm development, as these are critical. Highlight certifications like 'Machine Learning Foundations' or 'Data Science Essentials,' specifying the duration of these courses to show commitment. Use concrete examples of how your AI initiatives have improved system efficiency or user experience. Follow the 'skill-action-result' framework to illustrate how your contributions drove successful outcomes.

Jack Allen
AI/Machine Learning ServiceNow Developer
+1-(234)-555-1234
info@resumementor.com
Washington, D.C.
Summary
Experienced developer with five years in AI and machine learning specializing in ServiceNow. Proficient in Python and JavaScript, implemented solutions enhancing efficiency by 30%. Skilled in NLP and predictive analytics, eager to drive innovation.
Experience
AI/Machine Learning ServiceNow Developer
Washington, D.C.
Accenture
  • Developed and implemented AI-driven ServiceNow solutions, enhancing process efficiency by 30% through automation and reduced response times.
  • Collaborated with C-level stakeholders to identify 15 new opportunities for process automation leveraging predictive analytics for strategic decisions.
  • Integrated ServiceNow applications with machine learning models, resulting in improved workflow efficiency and reduced operational costs by 10%.
  • Documented complex solution architectures and API integrations, improving team understanding and facilitating seamless project handovers.
  • Conducted extensive data analysis and preprocessing, ensuring datasets met high-quality standards for accurate model training and evaluation.
  • Monitored performance metrics of deployed models, identified improvement areas, and optimized models based on collected user feedback.
ServiceNow AI Developer
Washington, D.C.
IBM
  • Streamlined 20 business processes by integrating cutting-edge machine learning models with ServiceNow, reducing manual workload by 40%.
  • Executed complex troubleshooting and resolved 95% of AI/ML-related issues, significantly improving system reliability and user satisfaction.
  • Kept up-to-date with AI advancements, influencing the adoption of two new technologies that further elevated ServiceNow capabilities.
  • Provided comprehensive AI/ML training sessions to teams, empowering employees with skills to utilize ServiceNow's advanced functionalities.
  • Developed and maintained thorough documentation on solution deployment processes, assisting in smoother project management within developer teams.
Data Scientist
Washington, D.C.
Deloitte
  • Designed and implemented data models and algorithms, contributing to enhanced data-driven services that supported an RD initiative generating $1M.
  • Collaborated with a cross-functional team of 10 members to define AI-driven analytics solutions tailored for Fortune 500 clients.
  • Improved data collection processes, achieving a 20% increase in data quality and reducing model error rates by 15%.
  • Developed impactful visualizations for stakeholder presentations that clearly communicated predictive insights and business recommendations.
Software Engineer
Redmond, WA
Microsoft
  • Implemented robust software solutions that streamlined operations, cutting average process times by 50% and saving $500K annually.
  • Engaged in system analysis and coding, contributing to the successful deployment of key projects within tight deadlines.
  • Developed software maintenance protocols that reduced system downtime incidents by 35%, improving user accessibility and satisfaction.
  • Worked closely with clients to gather requirements, ensuring project execution met client expectations and statutory compliance standards.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Key Achievements
Increased Efficiency by 30%
Implemented AI solutions on ServiceNow platform that reduced response times by 30%, significantly boosting efficiency.
Reduced Operational Costs by 10%
Led project integrating AI with workflows, resulting in 10% cost savings and streamlined business processes.
Generated $1M Through Data Services
Developed data-driven services for RD project, generating $1M in revenue and enhancing client offerings.
Led Training Sessions for 100+ Employees
Provided training on AI functionalities in ServiceNow, empowering over 100 employees to leverage AI capabilities effectively.
Skills
Education
Master of Science in Data Science
Washington, D.C.
Georgetown University
Bachelor of Science in Computer Science
College Park, MD
University of Maryland
Certifications
Advanced Machine Learning with TensorFlow
Specialization provided by Coursera focused on deep learning, model optimization, and deployment techniques.
ServiceNow Certified Application Developer
Certification by ServiceNow focusing on application development, design, and integration best practices.
Interests
AI and Machine Learning
Deep interest in leveraging AI and machine learning to drive automation, accuracy, and intelligence in solutions.
Data Analysis
Passionate about uncovering insights from data, driving smarter business decisions, and deploying innovative solutions.
Tech Community Engagement
Active participant in tech meetups, hackathons, and forums to share ideas, gain insights, and remain on the cutting edge.

ITSM Servicenow Implementation Developer resume sample

When applying for this role, it’s important to showcase your experience with IT service management frameworks like ITIL. Highlight any prior work in systems implementation or optimization. Demonstrate your ability to manage multiple projects and your skills in analyzing user requirements. Mention any relevant certifications, such as ITIL Foundation or ServiceNow Certified Implementation Specialist, and the duration of your experience. Use the 'skill-action-result' framework to provide concrete examples of how your contributions have improved service efficiency and user satisfaction in previous positions.

Addison Harris
ITSM Servicenow Implementation Developer
+1-(234)-555-1234
info@resumementor.com
Columbus, Ohio
Summary
With over 4 years of experience in ServiceNow platform development, I excel in ITSM solutions with a focus on optimization and efficiency. Proficient in JavaScript and GlideAPI, I led a project improving service ticket resolution by 30%. Passionate about digital transformation and automation.
Experience
ServiceNow Implementation Specialist
Columbus, Ohio
Accenture
  • Successfully led a team to reduce IT service ticket resolution time by 30% using ServiceNow automation scripts.
  • Collaborated with stakeholders to analyze business needs, resulting in development of efficient workflows and integrations.
  • Oversaw system testing, detecting and resolving issues to improve platform's user experience by 25%.
  • Trained over 50 staff members on ServiceNow functionalities, enhancing productivity and user adoption.
  • Implemented Change and Request Management modules, driving a 15% increase in request fulfillment efficiency.
  • Contributed to data migration activities that supported seamless integration of legacy systems into ServiceNow.
ServiceNow Developer
Columbus, Ohio
IBM
  • Designed and implemented custom ServiceNow modules, increasing operational efficiency by 20%.
  • Developed automation scripts reducing manual workload for IT teams, resulting in a cost saving of 10%.
  • Conducted thorough system testing and troubleshooting, ensuring consistent platform performance.
  • Managed data audits, ensuring accuracy and integrity leading to a 40% improvement in data quality.
  • Led a team effort to optimize Incident Management workflows, significantly improving user response time.
ServiceNow Solutions Architect
Columbus, Ohio
Deloitte
  • Architected ITSM solutions as per client specifications, enhancing service delivery and operational efficiency.
  • Implemented Incident, Problem, and Change Management solutions, improving client satisfaction by 25%.
  • Collaborated with cross-functional teams to design robust ServiceNow solutions tailored to complex client needs.
  • Maintained up-to-date system documentation, facilitating ease of use and knowledge transfer.
Associate Systems Analyst
Columbus, Ohio
Cognizant
  • Assisted in ServiceNow implementation projects, contributing to system customization and configuration.
  • Supported user training sessions to enhance understanding and adoption of ServiceNow applications.
  • Monitored systems for performance issues, implementing solutions promptly.
  • Collaborated with teams to address ITIL process improvements, reinforcing IT best practices.
Languages
English
(
Native
)
Spanish
(
Advanced
)
Key Achievements
Enhanced ITSM Efficiency
Led project that optimized ServiceNow workflows, improving efficiency by 25% in ticket resolution time.
Boosted User Adoption
Conducted training that increased ServiceNow user adoption by 50% among IT staff.
Key Achievements
Successful Data Migration Leader
Managed seamless data migration, reducing legacy data issues by 40% on the ServiceNow platform.
Developed Custom Scripts
Created automation scripts that reduced manual interventions by 30%, saving costs and improving service.
Skills
Education
Master of Science in Information Technology
Columbus, Ohio
Ohio State University
Bachelor of Science in Computer Science
Cincinnati, Ohio
University of Cincinnati
Courses
ServiceNow Certified System Administrator
ServiceNow Inc. certification focusing on foundational ServiceNow platform skills.
Certified Application Developer
ServiceNow Inc. certification on developing applications within ServiceNow.
Interests
Innovative IT Solutions
Passionate about developing effective and novel IT solutions to enhance operational efficiency.
Automating Processes
Keen interest in working on automation projects that can streamline organizational processes and improve productivity.
Travel & Culture
Enthusiastic about traveling and exploring different cultures to gain diverse perspectives.

Writing a stellar ServiceNow developer resume can feel like debugging a complex script — frustrating and time-consuming. Navigating industry jargon, highlighting the right skills, and demonstrating your expertise often leave you running in circles. The right resume could be the difference between landing an interview and getting lost in the shuffle. This guide is specifically crafted to help you showcase your abilities, experience, and passion as a ServiceNow developer. Get ready to streamline your job search process and present your professional story compellingly.

Before diving into the depths of resume writing, remember that your resume template is crucial. A well-structured template not only organizes your information effectively but also makes your skills jump off the page. Choose a clean, professional template designed for tech resumes to ensure your qualifications don't get lost in the layout.

To make things easier, we offer over 700 resume examples to guide you. Use them to craft the perfect resume and stand out from the crowd!

Key Takeaways

  • A well-structured resume template is crucial for organizing information effectively and ensuring your skills stand out.
  • Highlight hands-on experience with ServiceNow modules, scripting, integration processes, and mention any relevant certifications and projects to showcase expertise.
  • Use a modern, clean chronological format for your resume and save it as a PDF to keep formatting intact.
  • Craft action-oriented bullet points in your experience section to reflect specific achievements, using numbers and metrics wherever possible.
  • Include key sections such as Contact Information, Professional Summary, Technical Skills, Professional Experience, Certifications, Education, and Projects to provide a comprehensive view of your capabilities.

What to focus on when writing your servicenow developer resume

A ServiceNow developer's resume should convey their strong technical skills, experience with the platform, and ability to solve complex problems efficiently. Highlight your hands-on experience with ServiceNow modules, scripting, and integration processes, showcasing your expertise. Mention your certifications and any specific projects that demonstrate your contribution to successful implementation and customization.

To boost your impact, include:

  • Descriptions of ServiceNow projects you've led or contributed to
  • Specific technical skills like JavaScript, workflows, and UI policies
  • Metrics showing how you improved system efficiency or performance
  • Any ServiceNow or relevant IT certifications you've earned.

Must have information on your servicenow developer resume

When crafting your resume as a ServiceNow developer, focus on key sections that highlight your skills and experience.

  • Contact Information
  • Professional Summary
  • Technical Skills
  • Professional Experience
  • Certifications
  • Education

Additional sections like "Projects" and "Awards" can further showcase your unique qualifications and accomplishments. These sections provide a well-rounded view of your capabilities as a ServiceNow developer.

Which resume format to choose

For a ServiceNow developer resume, a modern and clean chronological format is often best as it highlights your experience effectively. Opt for contemporary fonts like Rubik or Montserrat instead of outdated choices like Arial or Times New Roman. Always save and send your resume as a PDF to ensure your formatting remains intact. Ensure one-inch margins all around to keep the document clean and easy on the eyes. Use clear section headings, which help Applicant Tracking Systems (ATS) parse your resume correctly, increasing your chances of getting noticed.

A ServiceNow developer resume should have these sections:

  • Contact Information
  • Professional Summary
  • Skills
  • Work Experience
  • Education
  • Certifications
  • Projects
  • Technical Proficiencies

Resume Mentor's free resume builder handles all of this, making it easy for you to create a standout resume effortlessly.

How to write a quantifiable resume experience section

Creating a compelling resume experience section can be the key to landing your next job as a ServiceNow Developer. When you list your work experiences, it's essential to keep them in reverse chronological order, presenting your most recent job at the top.

You typically should include experience from the past 10-15 years unless you have older but completely relevant experience. Focus on job titles that demonstrate your growth and relevance in the field. When listing each role, tailor your bullet points to highlight achievements with numbers, where possible, rather than blandly listing tasks.

Use action words to grab attention. Words like "implemented," "developed," "increased," or "led" can make your experience more engaging. Here's a look at how to structure this, with examples:

Experience
ServiceNow Developer
XYZ Corporation
New York, NY
Company Description
  • Responsible for developing ServiceNow applications.
  • Collaborated with teams to customize workflows.
  • Maintained system updates and performance

The above example is poorly written because it lacks specific achievements and numbers. It fails to show the impact of your work and reads more like a job description.

Here’s a better version:

Experience
ServiceNow Developer
ABC Technologies
San Francisco, CA
Company Description
  • Developed over 15 custom applications, improving team productivity by 30%.
  • Led a team of 5 developers to launch a new ITSM module, reducing incident response time by 25%.
  • Implemented automated workflows that cut manual processes by 40%. Efficiency improvements noted by clients.

This version stands out because it highlights concrete achievements using numbers and metrics. It demonstrates your impact on the organization, making it clear what you accomplished, rather than just listing duties.

Now you have a more polished resume experience section that showcases your versatility and the value you bring as a ServiceNow Developer. Remember to keep it focused, relevant, and impactful to catch the eye of hiring managers.

Servicenow developer resume experience examples

Time to brush up that resume! Let’s make sure your experience is in "ServiceNow" mode, showcasing your impressive skills and achievements in the best light. No need to "scroll down" for this — let’s dive right in!

Achievement-focused

Highlight your biggest wins and accomplishments to show potential employers what success looks like when you’re on the team.

Work Experience

ServiceNow Developer

TechDynamics Inc.

Jan 2019 - Dec 2021

  • Developed and integrated automated workflows that reduced manual operations by 50%
  • Implemented performance optimizations leading to a 30% decrease in server response times
  • Presented solutions to stakeholders, resulting in buy-in for new technology implementations

Skills-focused

Call attention to your key skills and how you’ve applied them to benefit your previous workplaces.

Work Experience

ServiceNow Developer

InnovateTech Solutions

Feb 2017 - Nov 2020

  • Proficient in JavaScript, AngularJS, and ServiceNow APIs
  • Configured IT Service Management (ITSM) modules to enhance service delivery
  • Developed custom applications that catered to unique business requirements

Responsibility-focused

Outline your duties and the impact they had on your team's overall performance and company goals.

Work Experience

ServiceNow Lead Developer

NextGen Tech

Mar 2018 - Sep 2021

  • Spearheaded ServiceNow implementations across multiple departments
  • Ensured data integrity during system migrations, reducing discrepancies by 40%
  • Managed team of 5 developers for project timelines and deliverables

Project-focused

Detail specific projects you’ve led or been part of, focusing on your role and contributions.

Work Experience

Senior ServiceNow Developer

TechForce Solutions

Jun 2018 - Aug 2020

  • Managed end-to-end CRM software upgrade using ServiceNow
  • Collaborated with cross-functional teams to integrate new features
  • Streamlined customer service processes, reducing average handling time by 20%

Result-focused

Show potential employers the quantifiable outcomes your work has achieved.

Work Experience

ServiceNow System Engineer

Synergy Solutions

May 2019 - Dec 2022

  • Increased system uptime to 99.9% through proactive maintenance
  • Reduced incident resolution time by 35% through streamlined workflows
  • Lowered operational costs by 20% by automating routine tasks

Industry-Specific Focus

Discuss your expertise related to a particular industry and relevant ServiceNow practices.

Work Experience

ServiceNow Consultant

FinanceSoft Solutions

Apr 2017 - Jan 2021

  • Tailored IT service management solutions for financial clients
  • Ensured compliance with industry standards and regulations
  • Improved financial transaction tracking with customized workflows

Problem-Solving focused

Explain how you’ve identified and addressed issues to minimize disruptions and improve efficiency.

Work Experience

ServiceNow Problem Manager

ITHelp Inc.

Jul 2018 - Nov 2021

  • Identified root causes of system bottlenecks and deployed fixes
  • Enhanced service request turnaround times by 40%
  • Developed monitoring tools to predict and prevent future issues

Innovation-focused

Highlight your inventive solutions and improvements that have pushed the boundaries of standard practices.

Work Experience

ServiceNow Innovations Specialist

FutureTech Labs

Aug 2016 - Oct 2020

  • Integrated AI algorithms to automate routine support tasks
  • Implemented machine learning for predictive issue resolution
  • Developed an AI-driven chatbot that improved user satisfaction by 25%

Leadership-focused

Demonstrate your leadership abilities in guiding and mentoring teams to achieve their best work.

Work Experience

ServiceNow Team Lead

Prime Solutions Co.

Sep 2017 - Dec 2022

  • Led a team of 10 developers to complete high-impact projects
  • Fostered a collaborative environment that encouraged innovation
  • Conducted training sessions to upskill team members in new technologies

Customer-focused

Emphasize your efforts to meet and exceed customer expectations using ServiceNow solutions.

Work Experience

ServiceNow Customer Success Manager

ClientFirst Technologies

Feb 2016 - Nov 2020

  • Developed custom portals to enhance user experience
  • Reduced support requests by 30% through efficient self-service options
  • Regularly solicited client feedback to improve service offerings

Growth-focused

Show how your initiatives have contributed to the growth and expansion of your previous employers.

Work Experience

ServiceNow Growth Strategist

ExpandIT Solutions

Jan 2017 - Oct 2021

  • Developed scalable solutions to support business growth
  • Implemented additional modules that increased company revenue by 15%
  • Trained new hires to expand the development team’s capabilities

Efficiency-focused

Discuss your efforts in streamlining processes to improve speed and reduce waste.

Work Experience

ServiceNow Efficiency Expert

OptiTech Systems

Mar 2017 - Dec 2021

  • Automated redundant tasks, saving the team 20+ hours of work per week
  • Reduced system downtimes through proactive monitoring
  • Implemented best practices to maintain high performance standards

Technology-focused

Discuss the advanced technologies you’ve used and how they’ve benefited your previous roles.

Work Experience

ServiceNow Solutions Architect

TechForward Innovations

Apr 2018 - Sep 2022

  • Utilized ServiceNow’s APM module for efficient application portfolio management
  • Implemented blockchain solutions for secure data management
  • Adopted microservices architecture to enhance system modularity

Collaboration-focused

Illustrate your ability to work well with other teams and departments to achieve common goals.

Work Experience

ServiceNow Collaboration Manager

Unified Tech Inc.

May 2016 - Aug 2020

  • Worked closely with QA and PM teams to ensure smooth project delivery
  • Held regular meetings to align development goals with business objectives
  • Improved cross-functional communication, reducing project delays by 30%

Training and Development focused

Show how you’ve been involved in the growth and improvement of your team through training initiatives.

Work Experience

ServiceNow Training Specialist

LearningLoop Corporation

Jun 2017 - Dec 2021

  • Conducted monthly training sessions on new ServiceNow updates
  • Developed a training curriculum that reduced onboarding time by 50%
  • Mentored junior developers, resulting in improved code quality and efficiency

Write your servicenow developer resume summary section

Writing your resume summary as a ServiceNow developer requires a clear, concise approach. You need to highlight your experience, showcase relevant skills, and mention key achievements. The goal is to grab a hiring manager's attention quickly.

Describe yourself by emphasizing your expertise in ServiceNow development. Mention years of experience, key skills, and major accomplishments. Stay brief yet detailed. Avoid vague statements and unnecessary jargon.

A resume summary differs from other sections. A resume objective focuses on your career goals, not skills. A resume profile might delve deeper into your background. However, a summary of qualifications lists specific skills and achievements, often in bullet points.

Let's look at examples. First example:

SUMMARY
ServiceNow Developer skilled in coding. Worked in big companies. Handled projects and met deadlines. Expert in solutions and troubleshooting.

This summary is poorly written. It's too vague and lacks specifics. It mentions skills without qualifiers and gives no insights into the developer's impact or success.

Now, a better example:

SUMMARY
Experienced ServiceNow Developer with over 5 years of expertise in scripting and automating workflows. Proven track record in optimizing processes for Fortune 500 companies, boosting operational efficiency by 20%. Skilled in ITIL, JavaScript, and Glide API to deliver customized solutions.

This summary stands out. It specifies years of experience, highlights key skills, and mentions quantifiable achievements. It provides a snapshot of your expertise and value, offering a compelling reason for hiring managers to learn more.

Listing your servicenow developer skills on your resume

When crafting your skills section for a ServiceNow developer resume, you can either have a standalone skills section or incorporate skills into other sections like experience and summary. Placing skills in various sections ensures the recruiter notices them throughout your resume.

Your strengths and soft skills are equally important. Strengths point out what you are inherently good at, like problem-solving or attention to detail. Soft skills include abilities like communication, teamwork, and adaptability. Hard skills, on the other hand, are technical know-how and capabilities that you’ve acquired or learned.

Using keywords in your resume related to your skills and strengths helps pass through applicant tracking systems (ATS) and appeals to recruiters. These keywords are vital in getting your resume noticed.

Skills
ServiceNow Development
Scripting (JavaScript, GlideScript)
UI/UX Design
API Integration
Business Analysis
Agile Methodologies
Problem Solving
Team Collaboration

This skills section is effective as it lists directly relevant skills without being overly wordy. It reflects both technical and soft skills required for a ServiceNow developer role, making it versatile.

Best Hard Skills to Feature on Your ServiceNow Developer Resume

Hard skills are essential for a ServiceNow developer as they demonstrate specific, teachable abilities and technical expertise required for the role. They should show what you can do, which tools you're familiar with, and how you can help the company. Here are the most in-demand hard skills:

Hard Skills

  • ServiceNow Development
  • JavaScript
  • GlideScript
  • REST/SOAP API Integration
  • ADM (Application Development and Maintenance)
  • UI/UX Design
  • ServiceNow Discovery
  • Configuration Management Database (CMDB)
  • ServiceNow IT Service Management (ITSM)
  • ServiceNow IT Operations Management (ITOM)
  • Business Rules
  • Client Scripts
  • Update Sets
  • Employee Self-Service (ESS) Portals
  • Workflow Customization

Best Soft Skills to Feature on Your ServiceNow Developer Resume

Soft skills are just as crucial because they highlight your interpersonal abilities and how you interact with a team. They demonstrate your personality, work ethic, and how you handle challenges:

Soft Skills

  • Communication
  • Team Collaboration
  • Problem Solving
  • Adaptability
  • Time Management
  • Creativity
  • Leadership
  • Critical Thinking
  • Detail-Oriented
  • Conflict Resolution
  • Learning Agility
  • Patience
  • Reliability
  • Initiative
  • Empathy

How to include your education on your resume

The education section is an important part of your ServiceNow Developer resume. It should highlight your qualifications tailored to the job you're applying for. Including irrelevant education may clutter your resume and detract from your key qualifications.

When listing your GPA, only include it if it is strong, typically above 3.0. If you graduated with honors such as cum laude, make sure to include it as it demonstrates academic excellence. List your degree clearly, specifying the degree type, major, and the institution you attended.

For a bad example:

Education
Bachelor of Arts in History
University of Illinois

This example is bad because it lists an irrelevant degree (History) for a ServiceNow Developer role. There is no GPA or honors mentioned even if potentially applicable.

For a good example:

Education
Bachelor of Science in Computer Science, cum laude
Stanford University
GPA
3.8
/
4.0

This example is good because it highlights a relevant degree in Computer Science from a reputable institution. The GPA of 3.8 is strong and indicates academic excellence, while the cum laude honors further emphasize the candidate's achievements.

How to include servicenow developer certificates on your resume

Including a certificates section in your ServiceNow developer resume is essential. It showcases your credentials and expertise. Certificates can be added either in the header or in a standalone section.

List the name of each certification. Include the date you earned it. Add the issuing organization to provide credibility.

If you prefer to include certificates in the header, it highlights them immediately. For example:

Certified ServiceNow Administrator - ServiceNow, 2022

Here's a good example of a standalone certificates section:

Certificates
Certified ServiceNow Administrator
ServiceNow
Certified Implementation Specialist
ServiceNow
ITIL Foundation Certificate
AXELOS

This example is effective because it highlights relevant certifications that add value to your role as a ServiceNow developer. The certifications are well-organized and easy to read, making it simple for potential employers to see your qualifications at a glance. Each entry includes the title and the issuing organization, adding trust and clarity. These certifications demonstrate your commitment to the field and your continuous learning, which are desirable traits for any employer.

Extra sections to include in your servicenow developer resume

Crafting a compelling resume as a ServiceNow developer involves showcasing both your technical proficiencies and your well-rounded personality. Highlighting distinct sections such as language skills, hobbies, volunteer work, and books can greatly enhance your profile.

  • Language section — Add any other languages you know to show your language skills, like Spanish or German. This can help you work with worldwide teams and stand out.

  • Hobbies and interests section — List personal interests like coding or playing chess. This helps make you seen as more than just skills, showing you as a well-rounded person.

  • Volunteer work section — Talk about any volunteer work you’ve done like tutoring kids in coding. This shows you care about your community and have leadership skills.

  • Books section — Mention key books you've read that are important for your field, like "The Phoenix Project" or "Clean Code." This shows you keep up with your skills and keep learning.

This tailored approach sets you up for a standout resume, putting you in a great spot for your next job opportunity.

Pair your servicenow developer resume with a cover letter

A cover letter is a document that job applicants send alongside their resumes when applying for a job. It introduces you, highlights your qualifications, and explains why you are a good fit for the position. A cover letter can help the applicant by providing a personal touch, allowing them to explain details that their resume might not fully cover, and showcasing their enthusiasm for the job.

For a ServiceNow developer, a cover letter should focus on your technical skills and experience with ServiceNow platforms. Highlight specific projects you’ve worked on, your problem-solving abilities, and how you’ve helped previous employers improve their processes. Mention your formal education in Computer Science or a related field and emphasize any certifications you hold in ServiceNow. Discuss your understanding of best practices in the industry and your ability to follow and implement them.

Ready to create your cover letter with ease? Use Resume Mentor's cover letter builder to craft a professional cover letter in minutes. Export it as a PDF to protect your content and maintain the formatting. Get started now and make a strong impression on your future employer!

Addison Harris

Indianapolis, Indiana

+1-(234)-555-1234

help@resumementor.com


Dear Hiring Manager,

I am keen to join your organization as a ServiceNow Developer because I admire your commitment to innovative cloud solutions and continuous improvement. Your company’s focus on leveraging technology to drive business efficiencies strongly aligns with my professional values and experience.

During my tenure at Deloitte, I led a project where I implemented ServiceNow ITSM and ITOM modules for a major client. This involved optimizing data models and enforcing coding standards, which doubled the data processing speed and significantly improved service delivery. The success of this project demonstrated my ability to deliver complex technical solutions while enhancing operational efficiencies.

I would welcome the opportunity to discuss how my background, skills, and certifications make me a strong candidate for your team. Please feel free to contact me to schedule an interview at your earliest convenience. I am looking forward to the possibility of contributing to your company's future successes.

Sincerely,

Addison Harris

Servicenow Developer
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