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Retail General Manager Resume Examples

By Silvia Angeloro

Jul 18, 2024

|

12 min read

Crafting your retail general manager resume: tips to manage your way to the top. Get step-by-step advice and essential tips to showcase your skills and achievements effectively.

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Crafting a standout resume as a retail general manager can feel like navigating through a busy store on Black Friday. The competition is fierce, and every detail matters. You may find it challenging to highlight your diverse skill set, from inventory management to team leadership. Maybe your resume looks cluttered, or you’re unsure how to showcase your achievements without sounding boastful. In this guide, we'll walk you through the steps to create a resume that will open doors and get you noticed in the retail industry.

Choosing the right resume template is crucial. It sets the tone and ensures your skills are presented in the most compelling way. A well-designed template highlights your strengths and experience, making it easier for hiring managers to see your value. Don't let a poorly formatted resume hold you back.

We offer more than 700 resume examples to guide you in crafting the perfect resume. Use these resources to write a resume that stands out and helps you land that dream job. Let's get started!

Key Takeaways

  • Choosing the right resume template is crucial to presenting your skills compellingly and ensuring hiring managers can see your value easily.
  • A retail general manager resume should highlight leadership skills, sales acumen, achievements in team management, profit increases, and problem-solving capabilities.
  • Include key sections tailored to your expertise such as Contact Information, Professional Summary, Work Experience, Skills, Education, Certifications, Achievements, and possibly Professional Affiliations.
  • Using a chronological format, modern fonts, and a PDF file format will make your resume professional and ATS-friendly.
  • Construct a powerful resume summary that highlights your top skills, experience, and achievements, and tailor it to the job you’re applying for.

What to focus on when writing your retail general manager resume

As a retail general manager, your resume should clearly convey your leadership skills, sales acumen, and ability to drive operational excellence. Ensure your achievements in managing large teams, increasing profits, and improving customer satisfaction are highlighted. The resume should also reflect strong problem-solving capabilities and effective communication skills. To further boost an accountant's resume, include bullets that highlight:

  • Successful financial audits and compliance measures
  • Examples of budget management and cost-saving initiatives
  • Proficiency in accounting software and tools
  • Strong analytical and reporting skills.

Your resume should make your qualifications and accomplishments unmistakably clear, setting you apart from the competition.

Must have information on your retail general manager resume

For a successful retail general manager resume, ensure you include key sections tailored to your expertise and industry.

  • Contact Information
  • Professional Summary
  • Work Experience
  • Skills
  • Education
  • Certifications

Additionally, you might want to consider adding sections such as Achievements and Professional Affiliations to further highlight your qualifications. These extra sections can set you apart from other candidates and show your dedication to the retail industry.

Which resume format to choose

When crafting your retail general manager resume, a chronological format is often the best choice as it highlights your career progression and experience. Modern fonts like Rubik and Montserrat provide a fresh alternative to Arial and Times New Roman, making your resume stand out. Always opt for a PDF file to ensure your resume maintains its formatting and is easily readable. Stick to 1-inch margins to keep your resume clean and well-organized. Use clear section headings like "Experience" and "Education" to ensure your resume is easily scanned by Applicant Tracking Systems (ATS).

A retail general manager resume should include these sections:

  • Contact Information
  • Professional Summary
  • Key Skills
  • Professional Experience
  • Education
  • Certifications
  • Achievements
  • References

Resume Mentor's free resume builder handles all of this effortlessly, making the process smooth and efficient for you.

How to write a quantifiable resume experience section

Writing the experience section of your retail general manager resume requires careful thought. You should list your experience in reverse chronological order, starting with your most recent job. Go back 10-15 years, focusing on roles that are relevant to retail management. Include job titles that demonstrate progression and leadership.

Tailor your resume to match the job you're applying for. Use action words that show your impact, such as "increased," "led," or "enhanced." Focus on achievements, not just responsibilities.

Here are examples to illustrate what you should and shouldn't do:

Work Experience
Retail Manager
Retail Corp
New York, NY
Company Description
  • Oversaw staff
  • Handled inventory
  • Increased sales
Assistant Manager
Retail Store
Los Angeles, CA
Company Description
  • Assisted manager
  • Handled customer complaints
  • Managed schedules

This first example is not good because it lacks detail and impact. The bullets are vague and don't highlight specific achievements.

Now, let’s look at a well-written experience section focusing on achievements:

Work Experience
General Manager
Mega Retail
San Francisco, CA
A leading retail chain with over 100 stores nationwide.
  • Increased annual sales by 25% through customer service initiatives
  • Reduced employee turnover by 30% by implementing training programs
  • Led a team of 50 employees to achieve daily goals and customer satisfaction
Store Manager
Bright Retail
Chicago, IL
A prominent retail store known for excellent customer service.
  • Boosted store revenue by 20% within the first year
  • Enhanced inventory management processes, reducing shrinkage by 15%
  • Coached and developed a team of 30 employees, leading to increased store performance

This second example is excellent because it focuses on quantifiable achievements. It highlights the impact you had on the company and shows clear results from your efforts. Descriptions of the companies provide context, and specific numbers demonstrate your success.

Make sure your resume’s experience section paints a clear picture of your accomplishments and showcases the value you bring to potential employers. This approach will make you stand out.

Retail general manager resume experience examples

Ready to take your retail management skills from shelf-ish to top-shelf? Whether you're laser-focused on achievements, collaborations, or customer service, this guide will ensure your resume is stacked and stocked perfectly.

Highlighting your noteworthy accomplishments will make your resume shine. Showcase concrete achievements to demonstrate your capability and impact in previous roles.

Work Experience

General Manager

RetailCo

January 2018 - December 2020

  • Increased annual sales by 25% through targeted promotions and improved customer engagement.
  • Reduced employee turnover rate by 15% by implementing effective training programs.
  • Achieved highest customer satisfaction scores in the region for two consecutive years.

Skills-focused

When focusing on skills, your resume should highlight the specific abilities that make you an asset. Include metrics or tangible outcomes to support each skill listed.

Work Experience

Retail Manager

FashionHub

March 2016 - November 2019

  • Expert in inventory management, reducing stock discrepancies by 20%.
  • Strong leadership skills, leading a team of 25 employees to achieve monthly sales targets.
  • Proficient in using retail management software to track sales and analyze performance.

Responsibility-focused

Show potential employers that you're capable of handling significant responsibilities. Detail your main duties and link them to success metrics.

Work Experience

Store Manager

MegaShop

February 2019 - Present

  • Managed daily operations for a store with over $5M in annual revenue.
  • Supervised a team of 30 staff members, ensuring adherence to company policies.
  • Oversaw inventory control, reducing waste and lost stock by 10%.

Project-focused

Emphasize your ability to manage and complete projects. Ensure each bullet point specifies a clear role, action, and result for projects you've worked on.

Work Experience

Assistant General Manager

TrendMax

April 2017 - March 2020

  • Led a store redesign project that increased customer footfall by 20%.
  • Implemented an employee recognition program leading to a 10% boost in staff morale.
  • Spearheaded a marketing campaign that grew customer loyalty membership by 30%.

Result-focused

A result-focused resume emphasizes your direct contributions to the company, quantified with percentages, dollar amounts, or other numerical indicators.

Work Experience

Retail Supervisor

MarketMart

May 2015 - July 2018

  • Boosted quarterly sales by 18% through strategic product placement.
  • Decreased operating costs by 15% by streamlining vendor contracts.
  • Enhanced customer retention rate by 22% with loyalty programs.

Industry-Specific Focus

Tailoring your experience to the retail industry makes your expertise more compelling. Highlight roles, responsibilities, and accomplishments that are unique to the field.

Work Experience

Retail Operations Manager

StylePoint

July 2016 - August 2021

  • Specialized in fashion retail, managing a flagship store for a major brand.
  • Coordinated seasonal campaigns that aligned with industry trends and customer behaviors.
  • Developed and maintained relationships with key suppliers and vendors in the retail sector.

Problem-Solving focused

Showcase your problem-solving skills by addressing situations where you identified issues and implemented effective solutions. Detail the impact of your interventions.

Work Experience

Retail Coordinator

GiantGoods

June 2018 - October 2021

  • Resolved inventory discrepancies, reducing shrinkage by 12%.
  • Addressed customer complaints efficiently, improving satisfaction rates by 15%.
  • Optimized store layout to solve traffic flow issues, enhancing the shopping experience.

Innovation-focused

Let employers know that you bring fresh ideas to the table. Highlight initiatives and creative strategies you implemented that had a significant impact.

Work Experience

Store Manager

EcoMart

August 2017 - December 2020

  • Introduced a mobile app for customer feedback, increasing engagement by 30%.
  • Pioneered an in-store experience zone, boosting sales by 25%.
  • Launched an eco-friendly product line, which accounted for 10% of annual sales.

Leadership-focused

Your leadership experience should focus on your ability to guide and inspire a team. Include specific ways you have led teams to achieve company goals.

Work Experience

General Manager

RetailKing

March 2016 - November 2019

  • Led a team of 40 employees, achieving a 20% increase in annual sales.
  • Mentored junior managers, fostering their professional development and promotion.
  • Implemented leadership workshops that reduced management turnover by 10%.

Customer-focused

This experience section should highlight how you create positive customer experiences. Detail specific initiatives or policies you developed to improve satisfaction.

Work Experience

Customer Service Manager

ShopEase

May 2015 - July 2020

  • Implemented a customer-first policy, increasing positive reviews by 35%.
  • Developed a loyalty program that grew repeat customer rate by 20%.
  • Trained staff in customer service excellence, boosting satisfaction scores.

Growth-focused

Show how your efforts contributed to the growth of the store or company. Use metrics to illustrate your impact effectively.

Work Experience

Retail Operations Manager

UrbanRetail

September 2018 - Present

  • Expanded store reach by opening three new locations, resulting in a 40% sales increase.
  • Developed partnerships with local businesses, boosting store traffic by 25%.
  • Implemented upselling techniques, raising average transaction value by 15%.

Efficiency-focused

When highlighting efficiencies, include initiatives that streamlined operations or reduced costs. Quantify the improvements wherever possible.

Work Experience

Store Manager

QuickShop

February 2017 - October 2020

  • Introduced automated inventory tracking, cutting stock management time by 30%.
  • Optimized staffing schedules, reducing overtime costs by 20%.
  • Streamlined the checkout process, reducing customer wait times by 25%.

Technology-focused

This section should show how you've used technology to improve store performance. Highlight specific tools or systems you implemented and their impact.

Work Experience

Technology Integration Manager

TechRetail

January 2018 - December 2021

  • Implemented a new POS system, improving transaction speed by 15%.
  • Introduced data analytics tools, enhancing product demand forecasting by 20%.
  • Upgraded security systems, reducing shrinkage by 12%.

Collaboration-focused

Emphasize teamwork and how you worked with different departments or external partners. Focus on collaborative projects and their outcomes.

Work Experience

Assistant Store Manager

CareRetail

March 2015 - August 2019

  • Collaborated with marketing teams to develop store promotions, increasing sales by 18%.
  • Worked with suppliers to ensure timely stock replenishment, reducing out-of-stock rates by 8%.
  • Teamed up with HR to refine training processes, boosting employee competence and morale.

Training and Development focused

Highlight your experience in training and developing staff. Demonstrate the impact of your training programs on performance and employee growth.

Work Experience

Training and Development Manager

EduRetail

June 2016 - May 2020

  • Developed comprehensive training programs, reducing onboarding time by 20%.
  • Led monthly training sessions, improving staff productivity by 15%.
  • Mentored high-potential employees, resulting in a 10% increase in internal promotions.

Write your retail general manager resume summary section

Writing a powerful resume summary for your retail general manager application can set you apart from other candidates. A well-crafted resume summary highlights your top skills, experience, and what makes you unique. Focus on achievements and quantify wherever possible. Always tailor your summary to the job you’re applying for.

Describing yourself in the resume summary is about showcasing your strongest qualities and how they benefit the potential employer. Use strong action verbs, be concise, and highlight key accomplishments that align with the job. Keep it focused on what you bring to the role and how you can solve problems for the company.

A resume summary is a brief overview of your professional experience, skills, and achievements. It quickly tells employers why you’re a good fit for the role. A resume objective states your career goals and is generally used by those new to the workforce. A resume profile focuses more on your skills and less on your work history. A summary of qualifications is a bullet-point list that highlights your most relevant skills and accomplishments.

SUMMARY
Experienced retail manager with lots of years in the field, looking to get a better job where I can grow and use my skills. Managed many teams and stores. Really good at sales and customer service. Grew sales numbers. Want opportunity to lead and achieve more.

This summary is bad because it's vague and lacks specific details. It uses generic phrases like "lots of years" and "many teams and stores." It doesn't quantify achievements or provide clear examples. Such a summary does not help you stand out or show your value to potential employers.

SUMMARY
Dynamic retail general manager with 10+ years of experience leading high-volume stores. Proven track record of increasing sales by 25% and improving customer satisfaction scores by 30%. Skilled in team leadership, inventory management, and strategic planning. Adept at driving operational efficiencies and enhancing staff performance. Seeking to leverage extensive expertise to lead and grow your retail operations.

This summary is good because it's detailed and specific. It quantifies achievements and uses strong action verbs. The summary clearly shows your experience and skills, demonstrating your value. It aligns with what employers are looking for in a retail general manager and sets a professional tone.

Listing your retail general manager skills on your resume

When crafting the skills section of your resume as a retail general manager, you can present your skills in a dedicated section or weave them into other sections like your experience and summary. Your strengths and soft skills highlight your ability to lead, communicate, and manage teams effectively. Hard skills, on the other hand, are specific, teachable abilities like inventory control, sales forecasting, or budgeting.

Skills and strengths function as resume keywords that help potential employers quickly identify your qualifications and match your profile with their requirements.

Skills
Leadership
Inventory Management
Sales Forecasting
Customer Relationship Management (CRM)
Budgeting
Team Building
Visual Merchandising
Loss Prevention

A standalone skills section is effective because it allows hiring managers to easily scan and identify your core competencies. Listing relevant skills ensures you align with job descriptions and industry expectations. It's clear, direct, and showcases the specific abilities you bring to the table.

Best hard skills to feature on your retail general manager resume

As a retail general manager, your hard skills should demonstrate your proficiency in managing daily operations, driving sales, and coordinating logistics. These skills should communicate your ability to optimize store performance, enhance customer satisfaction, and improve profitability.

Hard Skills

  • Inventory Management
  • Sales Forecasting
  • Budgeting
  • Customer Relationship Management (CRM)
  • Visual Merchandising
  • Loss Prevention
  • Staff Scheduling
  • Supplier Negotiation
  • Data Analysis
  • Performance Metrics Tracking
  • Store Operations Management
  • POS Systems
  • Financial Reporting
  • Retail Software Applications
  • Compliance and Safety Procedures

Best soft skills to feature on your retail general manager resume

Soft skills are crucial for a retail general manager as they reflect your capacity to lead teams, handle customer interactions, and foster a positive work environment. These skills should communicate your ability to adapt, problem-solve, and maintain high levels of team morale.

Soft Skills

  • Leadership
  • Communication
  • Team Building
  • Conflict Resolution
  • Customer Service
  • Time Management
  • Decision Making
  • Adaptability
  • Problem Solving
  • Interpersonal Skills
  • Emotional Intelligence
  • Motivation
  • Delegation
  • Creativity
  • Attention to Detail

How to include your education on your resume

The education section is a vital component of your resume, highlighting your academic background. This section should be tailored to the job you are applying for; irrelevant education should be left out. For a retail general manager position, focus on degrees and courses that complement your leadership, business, and retail knowledge. Including your GPA can indicate your dedication and performance, especially if it is above a 3.5. If you graduated with honors, like cum laude, it signals your academic excellence. When listing a degree, be specific about your field of study, the institution, and the graduation dates.

Here is an example of a poorly written education section:

Education
Bachelor of Fine Arts
Unknown College
Some City, Some State
GPA: 2.3
2.3
/
5.0

This example is bad because it's unrelated to retail management, the GPA is low, and the institution is unknown.

Here is an example of a well-written education section:

Education
Bachelor of Business Administration, cum laude
State University
GPA: 3.8
3.8
/
4.0

This is a strong example because it lists a relevant degree, includes an impressive GPA, and mentions cum laude honors, which shows excellence and dedication.

How to include retail general manager certificates on your resume

Including a certifications section on your retail general manager resume is essential. It highlights your specialized skills and qualifications. You can place this section in the resume's header for immediate visibility.

List the name of the certification. Include the date when you earned it. Add the issuing organization for credibility. Highlighting relevant certifications shows your commitment to professional development in retail management.

Here is an example:

Certifications
Certified Retail General Manager (CRGM)
National Retail Federation
Retail Management Certification
American Management Association

This example is good because it includes certifications relevant to retail management. It specifies the issuing organizations, adding credibility to your qualifications. This clear and concise format helps hiring managers quickly assess your expertise. It demonstrates both your professional development and dedication to excelling in the retail industry.

Extra sections to include in your retail general manager resume

Crafting a strong resume as a retail general manager can significantly increase your chances of landing your dream job. To stand out, you should include certain sections that highlight your diverse skills and experiences outside of work, showing potential employers your well-rounded character.

  • Language section — Add any languages you speak fluently other than English. This can show your ability to communicate with a broader customer base and team.
  • Hobbies and interests section — List activities that display your leadership or team-building skills. Including these can make you more relatable and demonstrate a well-balanced life.
  • Volunteer work section — Mention any volunteer roles and responsibilities you have undertaken. This section highlights your dedication to helping others and can indicate strong community involvement.
  • Books section — Include titles of industry-related books or business management literature you have read. This can show your commitment to continuous learning and staying updated in your field.

Ensuring each of these sections is concise yet impactful will help your resume stand out to potential employers. Including diverse experiences and skills gives a fuller picture of who you are as a potential leader and team player.

Pair your retail general manager resume with a cover letter

A cover letter is a one-page document sent with your resume when applying for jobs. It introduces you, explains why you are interested in the job, and highlights your relevant skills and experiences. A well-crafted cover letter can catch an employer's attention and make you stand out from other applicants.

For a retail general manager, a cover letter should focus on your leadership skills, experience in managing a team, understanding of sales strategies, and ability to improve store operations. Mention achievements such as increased sales, enhanced customer satisfaction, or successful training programs you have led. Showing that you can handle inventory management, budgeting, and staff development will make your application stronger.

Create your cover letter using Resume Mentor's cover letter builder for an easy and efficient process. With PDF exporting, you can protect your content and maintain perfect formatting.

Henry Jackson

Seattle, Washington

+1-(234)-555-1234

help@resumementor.com


Dear Hiring Manager,

I am drawn to your innovative approach and community-focused ethos that truly sets your company apart in the retail industry. I am eager to bring my decade of experience in retail management to your team.

In my role as Store Manager at Tractor Supply Company, I led a team of 15 associates to boost sales by 20% year-over-year. This was achieved through a series of in-store promotional campaigns and a focus on optimizing employee productivity. By implementing new inventory control systems, I also reduced shrinkage by 15%, thereby increasing profitability. These initiatives not only enhanced the store's operational efficiency but also boosted overall customer satisfaction.

I would welcome the opportunity to discuss how my background, skills, and certifications in retail management align with the goals of your organization. I look forward to the possibility of contributing to your team and would be delighted to schedule an interview at your earliest convenience.

Sincerely,

Henry Jackson

Retail General Manager
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